3 Simple Steps for Spendor Warranty Claim

Step 1:

  • To establish your loudspeakers within the manufacturer's global service ecosystem, you should first verify that your purchase was made through an authorized Spendor retailer or international distributor.

  • While Spendor maintains a high-touch service model rather than a public-facing digital registration form, you must preserve your original sales receipt as the primary document to verify your status as the first retail owner.

  • Securing this proof of purchase is a necessity for the technical team to confirm your vehicle's build date and to ensure that any future claims for driver or cabinet integrity are matched against the correct factory specifications.

Step 2:

  • Before requesting a formal technical audit, perform a "Room-Positioning Check" to ensure that the acoustic anomaly is not caused by boundary reflections or faulty amplifier connections.

  • Capture high-fidelity evidence of the malfunction, such as a video recording of unintended mechanical vibration or clear photography of any physical irregularities on the driver surrounds or real-wood veneer.

  • Consolidating these diagnostic logs into a structured summary allows the factory specialists to perform a remote triage, identifying potential simple crossover fixes or identifying if a specialized driver replacement is required.

Step 3:

  • To begin a formal hardware review, navigate to the Contact section of the official website and submit an inquiry detailing your model's behavior and serial number.

  • For direct technical correspondence regarding repairs or parts, you can reach the expert support team in the UK by sending your diagnostic evidence and proof of purchase to support mail.

  • Once your case is documented, follow the specific instructions regarding the issuance of a service authorization or the logistics for transporting the units to the Hailsham facility or a certified regional service center.

Spendor Warranty Period:

  • Spendor Audio loudspeakers generally come with a 5-year warranty from the date of purchase, covering defects in components and materials.

How to claim Spendor Warranty

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Spendor Contact Information:

Email Support

info@americanaudiovideo.com.

Phone Number

+44 1323843474

Contact Address

Unit 8 Selden Way, Advanced Manufacturing Park, Catcliffe, Rotherham, England, S60 5XA.

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What is covered under the Spendor Warranty?

Eligible for Coverage: The Spendor Quality Guarantee

  • Acoustic Transducers: Coverage for manufacturing defects in the EP77 polymer woofers and wide-surround tweeters, including voice coil failures under normal listening conditions.
  • Cabinet Craftsmanship: Protection for the structural integrity of the real-wood enclosures, covering factory-related veneer peeling or joint separation.
  • Crossover Networks: Protection for the internal electrical components, including high-grade inductors and signal capacitors identified as defective at the factory.
  • Linear Flow Technology: Guarantee for the functional integrity of the internal porting and magnesium alloy chassis against manufacturing-related flaws.
  • Structural Hardware: Coverage for the dedicated stabilizer feet, spikes, and terminal plates against mechanical material failure.

What is NOT covered under the Spendor Warranty?

Exclusions: Protection Limitations

  • Overpowering & Clipping: Protection does not cover thermal damage or "burnt" voice coils caused by driving the speakers beyond their maximum rated amplifier power.
  • Aesthetic & Physical Wear: The guarantee excludes cosmetic issues such as scratches, fading of real-wood veneers, or fabric tears in the grilles caused by external impact.
  • Environmental Exposure: Coverage is void for failures caused by exposure to excessive moisture, extreme temperatures, or direct sunlight (UV damage).
  • Unauthorized Modification: Any warranty is void if the internal crossover has been tampered with or if the cabinet has been opened by a non-authorized technician.
  • Natural Aging: Protection does not extend to the cosmetic deterioration of materials or the natural "running-in" period required for the suspension system to stabilize.
  • Secondary Ownership: Standard manufacturer guarantees are non-transferable and are redeemable only by the original retail purchaser.

Products of Spendor:

Our complete claim assistance covers all Spendor products, including:

Product name
A-LINE
A1.2
A2.2
A4.2
A7.2
AC1
AC2
AW1
D-LINE
D7.2
D9.2
DC1
DS1
CLASSIC
CLASSIC 4/5
CLASSIC 3/1
CLASSIC 2/3
CLASSIC 1/2
CLASSIC 100
CLASSIC 200
CLASSIC 100Ti & 200Ti
CLASSIC STAND

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