3 Simple Steps for Tannoy Warranty Claim

Step 1:

  • To anchor your high-performance equipment within the manufacturer's international service database, you should navigate to the Product Registration portal to link your unique serial number to your profile.

  • While the standard coverage provides an initial baseline of security, completing this digital enrollment within the first 90 days of ownership is a necessity to unlock the extended multi-year protection for eligible driver frames and internal cabinetry.

  • Formally documenting your hardware in the Music Tribe ecosystem ensures that the engineering department has immediate access to your specific hardware revision and build date should a specialized mechanical inspection be required.

Step 2:

  • Before requesting a formal service review, perform a "Cross-Check" by connecting your speakers to a secondary amplification source; this determines if the performance anomaly is a factory defect or an external signal interference.

  • Gather high-fidelity evidence of the malfunction, such as a video recording of "coil rub" or clear photography of any physical irregularities on the Dual Concentric™ driver or crossover terminals.

  • Compiling these technical findings into a concise report allows the factory specialists to perform a remote triage, often identifying potential simple fixes or software updates without the need for physical equipment transport.

Step 3:

  • To initiate an official hardware review, visit the official website and access the specialized Support Ticket system found within the Music Tribe Community help center.

  • For direct technical correspondence regarding professional or residential installations, you can reach the expert support team by sending your diagnostic evidence and proof of purchase support mail.

  • Once your ticket is triaged, follow the specific instructions regarding the issuance of a service authorization or the logistics for transporting the unit to a certified Tannoy repair facility

Tannoy Warranty Period:

  • Tannoy offers a standard 1-year warranty on products, which can be extended to 3 years for free by registering the product on the Music Tribe community website within 90 days of purchase.

How to claim Tannoy Warranty

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Tannoy Contact Information:

Phone Number

+44(0)1236 420199

Contact Address

Rosehall Industrial Estate, Coatbridge, Lanarkshire, ML5 4TF, United Kingdom

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What is covered under the Tannoy Warranty?

Eligible for Coverage: The Tannoy Quality Guarantee

  • Dual Concentric™ Integrity: Coverage for manufacturing defects in the proprietary point-source drivers and Tulip Waveguides occurring as a result of normal and ordinary use.
  • Cabinet Construction: Protection for the structural integrity of the enclosure, including handcrafted wood veneers and internal bracing, against factory-related flaws.
  • Electronics & Crossovers: Protection for the internal electrical networks and signal filters identified as defective in materials or workmanship.
  • Diaphragm Assemblies: Guarantee for the functional performance of high-frequency diaphragms and woofer cones within the standard one-year component window.
  • Chassis & Hardware: Coverage for the metal frames and mounting hardware against manufacturing-related mechanical failure.

What is NOT covered under the Tannoy Warranty?

Exclusions: Protection Limitations

  • Modification & Abuse: Protection is void if the product has been damaged due to accident, unauthorized modification, or any application not authorized by the company.
  • Consumables & Accessories: Items such as vacuum tubes, cables, fuses, and dust covers are subject to a strictly limited 90-day protection window.
  • Natural Wear & Tear: The guarantee excludes the natural exhaustion of materials and cosmetic deterioration that occurs over the life of a loudspeaker.
  • Environmental Disasters: Coverage does not apply to damages caused by natural disasters, including fire, flood, earthquakes, or hurricanes.
  • Third-Party Software: Protection excludes any software or firmware, even if packaged or sold with the physical audio hardware.
  • Non-Transferability: The guarantee is redeemable only by the original end-user purchaser and cannot be transferred to subsequent owners.

Products of Tannoy:

Our complete claim assistance covers all Tannoy products, including:

Product name
Popular Product Categories
Hi-Fi Speakers
Studio Monitors
Public Address (PA) Systems
Installed Sound Systems
Popular Product Series
Prestige Series
Gold Series
Revolution Series
Platinum Series
VX / CMS Installed Sound Systems

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