3 Simple Steps for Pivot Cycles Warranty Claim

Step 1:

• To secure your coverage, you must complete the official Bike Registration via the digital portal on the brand's website. This acts as a mechanical necessity to confirm your hardware is recognized in the North American database and streamlines the intake process for any future technical support.

• Your protection is tied directly to the bicycle’s Serial Number typically found on the underside of the bottom bracket and your Dated Proof of Purchase from an authorized retailer. Registering your bike confirms your status as the original owner and ensures you receive important safety or technical updates.

• You should also maintain a digital copy of your sales receipt. This document is vital for validating the exact start date of your hardware protection and is required by the support team to authorize any service requests.

Step 2:

• If the hardware suffers a failure, such as a carbon layup defect, linkage issue, or alignment flaw, the primary route for resolution is through an official assessment by an authorized dealer. A professional dealer network is utilized to determine if an issue qualifies as a warrantable manufacturing defect.

• Many performance issues related to the dw-link suspension or pivot bearings can be resolved through routine maintenance by a certified mechanic. However, if a structural flaw is suspected, the dealer will utilize diagnostic photos and technical reports to evaluate the integrity of the chassis.

• You should first consult the "Tech Specs" section of the official website for torque settings and assembly guides. If the hardware remains faulty, you must initiate a service request through a local shop to determine if the failure qualifies for a factory certified restoration.

Step 3:

• To finalize a resolution or obtain a replacement frame, the dealer must initiate a formal claim to obtain a Return Merchandise Authorization (RMA). While you may contact the specialized consumer support team for general guidance, the formal claim must be validated through an authorized technical partner.

• Getting in touch with the support team is the required final step to validate a solution. This ensures the hardware is directed to the correct regional facility and that you receive instructions for the return of the defective part if required by the manufacturer.

• The support team is reachable via the digital contact us form or their Arizona based support line. Once the team validates the case via the dealer’s submission, they will authorize a replacement or provide a "Crash Replacement" option, ensuring the bike is restored to its original performance standards.

Pivot Cycles Warranty Period:

• Frame (Registered bikes purchased from 2024): Lifetime warranty for the original owner

• Frame (Unregistered or older bikes): 3-year limited warranty

• Frame Finish (Paint & Decals): 1-year warranty