3 Simple Steps for Fly Racing Warranty Claim

Step 1:

• For your hardware in the USA, there is no formal pre-claim registration required to activate your protection. Instead, your coverage is tied directly to the production Date Code found on the equipment and your Dated Proof of Purchase from an authorized retailer.

• To ensure your status is recognized, you should maintain a digital or physical copy of your original sales receipt. This document is a mechanical necessity for validating that you are the original owner and confirming the exact start date of your hardware protection during the service intake process.

• Without a valid receipt, the manufacturer may determine the status of the item based on the manufacturing date code, which may not reflect your actual period of ownership. Keeping your documentation organized ensures a seamless transition should you need to initiate a technical evaluation.

Step 2:

• If the hardware suffers a failure, such as a material defect in a helmet shell or a stitching error in technical apparel, the primary route for resolution is through an official assessment. The brand utilizes a professional dealer network and internal technical teams to determine if an issue qualifies as a warrantable manufacturing defect.

• Many performance issues related to fit or standard wear can be addressed through the "Tech Tips" section of the official website. However, if a structural or safety flaw is suspected, the dealer or support representative will utilize diagnostic photos and reports to evaluate the integrity of the equipment.

• You should first consult the authorized dealer where the item was purchased to initiate a claim. The technician will act as the liaison, working with the manufacturer’s technical department to submit the necessary details to determine if the hardware qualifies for a factory certified replacement.

Step 3:

• To finalize a resolution or obtain a replacement product, the authorized partner must obtain final authorization from the customer service department. While you may contact the specialized support team for general inquiries, the formal claim must be validated to ensure the equipment meets original safety standards.

• Getting in touch with the support team is the required final step to validate a solution. This ensures that replacement gear is directed to the correct facility and that you receive instructions for the return of the defective item if required for safety analysis.

• The support team is reachable via the digital Contact us form or through their Idaho based headquarters. Once the team validates the case via the submission, they will authorize a replacement or repair, ensuring your gear is restored to its original high performance standards.

Fly Racing Warranty Period:

• Helmets: 3-year warranty

• Helmet Accessories: 1-year warranty

• Moto & Bicycle Gear (pants, jerseys, gloves), Boots, Goggles, Protective Gear, Patrol Line: 1-year warranty

• Snow, Street, Adventure (excluding Patrol Line), Watercraft & Other Products: 2-year warranty

• Heated Gloves: 2-year warranty (heating element), 1-year warranty (battery)