3 Simple Steps for All-City Cycles Warranty Claim

Step 1:

• Your protection is tied directly to this number and your Dated Proof of Purchase from an authorized dealer. You must save your original sales receipt, as it serves as the essential evidence required to confirm your status as the original owner and to establish the exact start date of your hardware protection.

• Maintaining these records is your responsibility. Because the guarantee is non transferable, having your documentation organized ensures that you can successfully initiate a claim should a defect in materials or workmanship arise.

Step 2:

• If the hardware suffers a failure, such as a material defect or workmanship error, the primary route for resolution is through an official assessment by an authorized dealer. You must return the product to the original place of purchase for a formal inspection.

• The brand utilizes its professional dealer network to determine if an issue is worthy of a factory claim. Technicians will evaluate the bike to ensure the failure is not due to improper assembly or a lack of maintenance. Because high quality steel requires specific care, professional verification is required to distinguish between manufacturing flaws and environmental wear.

• You should first consult the shop where you bought the bike to initiate the process. The dealer will act as the liaison, providing the necessary technical details and photos to the manufacturer's headquarters in Minneapolis to determine if the hardware qualifies for a factory certified repair or replacement.

Step 3:

• To finalize a resolution, the authorized dealer must coordinate with the technical team to obtain a final decision. While the claim must be initiated by a shop, you may contact the specialized consumer support team for general inquiries or to share feedback regarding your hardware.

• Getting in touch with the support team is the required final step if you need to locate a nearby authorized distributor or have specific questions about the limitations of your coverage. This ensures your hardware is handled by the correct regional experts according to the manufacturer's standards.

• The support team is reachable via their dedicated toll free line or through the official email portal. Once the team validates the case through the dealer's report, they will exercise the option to repair or replace the defective product, ensuring your bicycle is restored to its original functional standards.

All-City Cycles Warranty Period:

• Bike / Frame: 3-year limited warranty (original purchaser)