To register a product in Pentair and claim warranty, you can follow these steps.
You need to fill your personal details as well as the information pertaining to your product on the Product Registration Form. By doing so, they will be equipped to deliver expedited and highly efficient service, along with exclusive offers tailored for customers who have registered their products using the aforementioned form.
You must provide all essential information, including the homeowner's name, contact phone number, email address, and the current physical location of the equipment on the registration form.
Moreover, you will have to provide the company name, the location of the purchase, the date of purchase, the phone number of the installer who installed the product, and the date of installation. Each product has different limited warranty. If you have inquiries regarding your rebate or product registration, you can reach out to them via email. You will receive a response from them within 2-3 days.
To facilitate a faster and more efficient service experience, along with granting access to exclusive offers for registered customers, please make sure you possess all the essential information needed for product registration. Failure to provide complete or missing details, such as the serial number or proof of purchase, could impede the successful registration of your product.
The customer will receive prompt notification from PENTAIR regarding the destination to which the product should be shipped. Following this notification, the customer is responsible for shipping the product, with freight costs prepaid, to the specified address.
This shipment should include a "RETURN GOODS AUTHORIZATION" obtained from technical service, along with a brief description of the encountered issues. Unauthorized returns will not be accepted, and all freight expenses must be covered by the customer.
To avail of the benefits provided by this warranty, the consumer who made the initial retail purchase must promptly get in touch with the Pentair technical service department Customer Support Form upon identifying any product-related issues. This contact should be occured without delay and should not be extended beyond the expiration date of the applicable warranty periods outlined herein.
They maintain distinct support teams for residential, business, and industrial products. You get to know information regarding their warranties, registration procedures, rebate center, product manual downloads, and mobile applications.
Pentair products are warranted to be free from defects in materials and workmanship for a period of sixty days from the original date of purchase or installation. To get an extended warranty( longer than 60 days from the original date of installation) you will be eligible to provide the necessary details as mentioned above. But a trade-grade warranty has the following warranty policy: products of the trade grade must be bought from a wholesale store( Brick and Mortar), or from a pool builder or pool service company. If the products were purchased online, then the products have a sixty-day limited warranty. The products will have a one-year parts-only warranty from the purchase date if the products were bought from an Authorized Pentair Online Reseller (products starting with EC-). This scheme has few exceptions for products like IntelliChlor cells and IntelliFlo SVRS pumps (Two-year parts-only Warranty).
60-Days Warranty for the majority of the Pentair products
1-year Warranty for IntelliConnect™, IntelliCenter®, IntelliLevel™, IntelliSync™ Automations
2 Year Warranty for Heaters
3-Year Warranty for the SunTouch® Solar and SolarTouch® Control Systems
The warranty does not apply to damages resulting from various factors, including careless handling, improper repackaging, or shipping. It also excludes damages due to misapplication, misuse, abuse, or failure to operate equipment as outlined in the owner's manual. Additionally, the warranty policy will not cover damages resulting from improper installation as specified in the owner's manual or unauthorized modifications to the product that do not involve Pentair's original replacement parts. Damages caused by a failure to maintain water chemistry in accordance with industry standards for any duration are also not covered. Furthermore, damages resulting from water freezing, accidental damage, fire, acts of nature, or other circumstances beyond Pentair's control fall outside the scope of the warranty.
Pentair was founded when a group of five individuals came together to produce high-altitude balloons in suburban St. Paul, Minnesota in 1966. Over time, Pentair expanded its reach and diversified into various industries, ultimately centering its portfolio on water treatment and sustainable applications. This evolution involved acquiring renowned brands, some of which have been dedicated to serving customers for over 150 years. At Pentair, their mission is to contribute to a brighter world through intelligent, sustainable water solutions. They are committed to pioneering innovation that supports the well-being of our planet and its inhabitants.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Pentair logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Pentair.