Step 1:

  • For a Greenworks tools warranty claim, you must contact their support team to explain the issue you are facing with the product along with the necessary proof of purchase.

  • You can either call or email them in detail about your issue. They will evaluate it and provide you with a return authorization if you are eligible for the Greenworks Tools warranty claim.

  • Please send the product to their place to fix the issue with the proper documents and the return authorization provided. Only then will your product be considered for the claim, fixed, and sent back to you.

Step 2:

  • Customer support of Greenworks tools is friendly and approachable for all your concerns and queries anytime. They will guide you professionally and make sure you are satisfied with their service.

  • Additionally, they also maintain separate pages to track your order and find an authorized dealer near you.

  • If the battery isn't charging, the lawn mower smokes, loses speed, overheats, cuts unevenly, or feels bumpy, or if the mini bike starts but won't move, Greenworks tools will repair or replace them.

Step 3:

  • It is always preferable to create a user account on their website, which makes it convenient and provides you with a good user experience.

  • You can directly sign in through your Google, Facebook, or Apple account or create one through your email address.

  • It is very important to register all your products immediately after purchase. You must provide all your basic details, including the detailed address with city, state, and zip code.

  • Product type, model, serial number, place of purchase, and sales receipt are the mandatory product details to be provided to complete the registration.

Greenworks Tools Warranty Period:

  • Greenworks Tools offers a 90-day limited tool and battery warranty for commercial use of Greenworks Pro products, as well as a 90-day warranty for renewed or refurbished items

  • For normal use of Greenworks Pro products, there is a 4-year limited tool and battery warranty

  • Greenworks Pro Brushless AC Pressure Washers are covered by a 3-year tool warranty

  • Greenworks Tools provides a 10-year warranty on the brushless motors

Greenworks Tools Contact Information:

Phone Number

+1-888-909-6757

Mon-Fri: 9 am - 7 pm (EST) & Sat-Sun: 10 am - 6 pm (EST)

Contact Address

500 S Main St #450,
Mooresville, NC 28115, USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Greenworks Tools warranty hassle-free.

What is covered under the Greenworks Tools Warranty?

Greenworks Tools will be valid for:

  • The original purchaser
  • Material and workmanship defects
  • Repair or replacement of the parts

What is NOT covered under the Greenworks Tools Warranty?

Greenworks Tools will not be valid for :

  • Commercial use
  • Improper care or alteration
  • Routine maintenance
  • Deterioration of exterior finish
  • Improper installation
  • Costs related to downtime or loss of power

Products of Greenworks Tools:

Our claim assistance covers all Greenworks Tools products, including:

Product name
Lawn Mowers
60V 21" Cordless Battery Push Lawn Mower w/ 5.0Ah
60V 21" Cordless Battery Self-Propelled Lawn Mower
40V 25" Cordless Battery Brushless Dual Blade Self-Propelled Lawn Mower
Riding Mowers
60V 42” Electric CrossoverZ Zero Turn Mower
80V 42" Cordless Battery CrossoverZ Zero Turn Lawn Mower
80V 42" Cordless Battery CrossoverT Riding Lawn Mower
Robotic Lawn Mowers
Optimow 25 Robotic Lawn Mower
Optimow 100m Large Installation Kit
Optimow 25 Robotic High Cut Lawn Mower

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Greenworks Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Greenworks Tools.