It is always preferable to create a user account on their website which makes it convenient and provides you with a good user experience. It is quite a simple process. You can directly sign in through your Google, Facebook or Apple account or create one through your email address.
It is very important to register all your products immediately after purchase. You must provide all your basic details including the detailed address with city, state and zip code. Product type, model number, serial number, place of purchase and sales receipt are the mandatory product details to be provided to complete the registration.
For a claim, You must contact their support to explain the issue you are facing with the product along with the necessary proof of purchase in hand.
You can either call them or email them in detail about your issue. They will evaluate it and provide you with a Return Authorization if you are eligible for the claim.
Please send the product to their place to fix the issue with the proper documents and the Return Authorization provided. Only then your product will be considered for the claim, fixed and sent back to you.
Customer support of Greenworks tools is friendly and approachable for all your concerns and queries anytime. They will guide you professionally and make sure you are satisfied with their service.
Additionally, They also maintain separate pages to track your order and find an authorized dealer near you.
During the warranty process, Greenworks Tools may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
500 S Main St #450,
Mooresville, NC 28115,
United States
If you have trouble contacting Greenworks Tools, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
All products manufactured and sold by Greenworks Tools are warranted to be free from material and workmanship for the defined warranty period. If you face such a defect in the period, Greenworks Tools at its own discretion will either repair or replace it by substituting the defective product or part with a comparable item of the same quality. You can also expect a refund if there is no proper replacement available. It is applicable only to the original purchaser when the product is used and maintained normally, or that has been damaged during shipment. Product registration is mandatory for every product claim.
30-Day Return Policy.
90-Day Limited Tool & Battery Warranty(Commercial Use) For Greenworks Pro products.
90-Day Warranty For Renewed/Refurbished Products.
4-Year Limited Tool & Battery Warranty(Normal Use) For Greenworks Pro products.
3-Year Tool & 10-Year Brushless Motor Warranty For Greenworks Pro Brushless AC Pressure Washers.
Greenworks Tools warranty is applicable only for the products that are maintained in accordance with the instructions found in the owner’s manual supplied with the product. All batteries must be charged in accordance with the operator’s manual directions and regulations in order to be valid. It is always recommended to check the owner’s manual to know the accurate details. Any damages due to normal wear and tear; misuse, commercial use, abuse, neglect, accident, improper care, or alteration; routine maintenance items such as lubricants, blade sharpening and normal deterioration of the exterior finish due to use or exposure are always excluded in the claim.
Greenworks Tools is a company that works and creates dependable products keeping the future in mind. This is why they are making great quality battery-driven products. Their solutions are for everyone irrespective of your background. They are aimed at providing superior products that provide a great user experience along with savings. Offering the most complete range of commercial equipment and tools in the industry is their specialty. Please check Greenworks Tools for your next lawn care product purchase!
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Greenworks Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Greenworks Tools.