3 Simple Steps for Rollei Warranty Claim

Step 1:

• Visit the official Rollei website to register your new gear; this ensures your serial number is on record and provides faster access to technical support and firmware updates.

• Locate your Proof of Purchase (invoice or receipt) from an authorized retailer; this is mandatory to verify that the item was purchased through an official distribution channel and is eligible for protection.

• Inspect the equipment for the specific fault; ensure the serial number is visible and that the device hasn't been modified, as internal alterations can affect your eligibility for coverage.

Step 2:

• Consult the "Service & Support" section on the Rollei portal to download the latest manual or firmware; many issues with gimbals or action cams can be resolved with a software reset or a factory restore.

• Document the defect with clear photos or a brief video. For tripod systems, specifically highlight any mechanical failures in the locking mechanisms or carbon fiber legs to help technicians diagnose the issue.

• Backup any personal data (for electronic devices) and remove all third-party accessories such as custom plates, straps, or filters before preparing the item for inspection.

Step 3:

• Reach out to the team  directly through the online service form to receive a mandatory RMA (Return Merchandise Authorization) number.

• Securely pack your defective product ideally in its original packaging—to prevent damage during transit; remember that you are typically responsible for shipping and insurance costs when sending the item to the service center.

• Include a printed copy of your RMA and sales receipt inside the box; once the authorized Rollei service center validates the manufacturing defect, they will coordinate the repair or provide a replacement unit.

Rollei Warranty Period:

• Standard 2-year EU manufacturer warranty on new products.