NVIDIA has provided a detailed guide on the warranty scope, limitations, and terms of warranty coverage. Please check it out here to better understand your rights.
In addition, NVIDIA offers flexible customer support. You have the option to raise tickets, chat with their experts, and get the assistance you need.
As part of the next step, the products will undergo a verification process at NVIDIA’s warehouse. Upon validation, the company will initiate the refund process.
The refunded amount will be credited to the card you used for the purchase and this transaction will be reflected within 10-15 business days.
The company also offers a repair service. Customers can use the service to avoid return process. However, a refund can still be claimed, if repair is not feasible.
First, navigate to the “Quick Order Lookup” feature on your NVIDIA store. Enter your Customer ID and order number to look up your products.
If your product is in the allowed return window, then it is eligible for the return and an option labeled “Create Return'' will show up. Click the option to initiate the return process.
During the warranty process, NVIDIA may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually three years for all products.
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NVIDIA warranty covers:
NVIDIA warranty does not extend to:
Our claim assistance covers all NVIDIA products, including:
Product name |
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NVIDIA Shield |
NVIDIA 3D Vision |
GeForce GTX SLI Bridge |
NVIDIA Titan RTX |
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