Step 1:

  • NVIDIA has provided a detailed guide on the warranty scope, limitations, and terms of warranty coverage. Please check it out here to better understand your rights.

  • In addition, NVIDIA offers flexible customer support. You have the option to raise tickets, chat with their experts, and get the assistance you need.

Step 2:

  • As part of the next step, the products will undergo a verification process at NVIDIA’s warehouse. Upon validation, the company will initiate the refund process.

  • The refunded amount will be credited to the card you used for the purchase and this transaction will be reflected within 10-15 business days.

  • The company also offers a repair service. Customers can use the service to avoid return process. However, a refund can still be claimed, if repair is not feasible.

Step 3:

  • First, navigate to the “Quick Order Lookup” feature on your NVIDIA store. Enter your Customer ID and order number to look up your products.

  • If your product is in the allowed return window, then it is eligible for the return and an option labeled “Create Return'' will show up. Click the option to initiate the return process.

  • During the warranty process, NVIDIA may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually three years for all products.

NVIDIA Warranty Period:

  • 30-Days Money Back Guarantee

  • 3-Year Warranty

NVIDIA Contact Information:

Email Support

[email protected]

Phone Number

+1-800-421-5048

Contact Address

2788 San Tomas Expressway,
Santa Clara, CA 95051, USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming NVIDIA warranty hassle-free.

What is covered under the NVIDIA Warranty?

NVIDIA warranty covers:

  • Purchases made through the authorized retailers
  • Use of warranted products for enterprise purposes

What is NOT covered under the NVIDIA Warranty?

NVIDIA warranty does not extend to:

  • Unauthorized service
  • Shipping damages
  • Gift cards

Products of NVIDIA:

Our claim assistance covers all NVIDIA products, including:

Product name
NVIDIA Shield
NVIDIA 3D Vision
GeForce GTX SLI Bridge
NVIDIA Titan RTX

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of NVIDIA logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of NVIDIA.