First, navigate to the “Quick Order Lookup” feature on your NVIDIA store. Enter your Customer ID and order number to look up your products.
If your product is in the allowed return window, then it is eligible for the return and an option labeled “Create Return'' will show up. Click the option to initiate the return process.
Now, follow the provided instructions carefully to obtain a return label.
As part of the next step, the products will undergo a verification process at NVIDIA’s warehouse. Upon validation, the company will initiate the refund process.
The refunded amount will be credited to the card you used for the purchase and this transaction will be reflected within 10-15 business days.
The company also offers a repair service. Customers can use the service to avoid return process. However, a refund can still be claimed, if repair is not feasible.
NVIDIA has provided a detailed guide on the warranty scope, limitations, and terms of warranty coverage. Please check it out here to better understand your rights.
In addition, NVIDIA offers flexible customer support. You have the option to raise tickets, chat with their experts, and get the assistance you need.
During the warranty process, NVIDIA may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually three years for all products.
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3—Year Warranty
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If you are having trouble contacting NVIDIA, submit a claim here.
NVIDIA offers a 3-year warranty for most of their products, which is detailed in the guide (mentioned above). However, this warranty is applicable solely to the original purchases of the Warranted Products through a retailer, mail order operation, or online retail store. It is not valid for individuals who have acquired Warranted Products in pre-owned conditions. Since the company’s products are intended solely for consumers and end-user purposes, any use of warranted products for enterprise purposes will render this warranty null. Additionally, all of NVIDIA’s products including Gear Store Apparel, come with a 30-day money-back guarantee.
Any damages that are not directly related to manufacturing defects or hardware failures, such as abuse, misuse, negligence, unauthorized servicing, software issues, shipping damage, or natural disasters, are not covered. In addition to this, GeForce NOW memberships and gift cards do not qualify for refunds. However, you have the option of canceling your membership whenever you wish.
Our claim assistance covers all NVIDIA products, including:
| Product name |
|---|
| NVIDIA Shield |
| NVIDIA 3D Vision |
| GeForce GTX SLI Bridge |
| NVIDIA Titan RTX |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of NVIDIA logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of NVIDIA.