3 Simple Steps for Newport Brass Warranty Claim

Step 1:

• While Newport Brass does not currently utilize a mandatory digital registration portal, you must safeguard your original sales invoice as it is the primary mechanical link to validate your "Original Purchaser" status.

• Retaining your documentation is essential because the brand's industry-leading "Lifetime" protection on ceramic valves and select finishes is non-transferable and requires proof of the installation date.

• Keeping the original manufacturer's packaging or batch labels can significantly assist the technical team in identifying your specific finish code (such as Satin Nickel or Polished Gold) during a warranty evaluation.

Step 2:

• Before initiating a formal claim, perform a visual inspection to determine if the issue is a factory material defect or a result of "hard water" mineral buildup on the aerator or finish.

• Capture high-resolution photos of the fixture in its installed environment, specifically highlighting any finish "pitting" or mechanical failures in the handle rotation.

• Organizing these visuals along with your model number accelerates the triage process, allowing the support staff to provide a more accurate diagnostic without requiring the immediate return of the hardware.

Step 3:

• Reach out to the technical service department through the official web-based inquiry forms or by sending a detailed request to the dedicated support email.

• Utilizing the digital contact portal ensures your case is handled by specialists who understand the unique maintenance requirements of hand-crafted finishes and thermostatic valve calibrations.

• Once your inquiry is logged, follow the specific guidance provided regarding the replacement of internal cartridges or the professional restoration of decorative components.

Newport Brass Warranty Period:

• Lifetime (select finishes like PVD & chrome for original homeowner)

• 10 years (most product parts & finishes)

• 1 year (valves, drains, some components)