3 Simple Steps for Loewe Warranty Claim

Step 1:

  • While Loewe focuses on specialized dealer networks, you should visit the manufacturer's official digital portal to see if your specific bild or klang model is eligible for a global product registration.

  • Your original sales invoice from an authorized Loewe Galerie or partner acts as the primary mechanical link to validate your status as the initial retail purchaser.

  • Ensuring your device is documented in the brand's luxury database is a necessity for the technical team to immediately verify your eligibility for a factory-backed part replacement or software calibration.

Step 2:

  • Before initiating a formal inquiry, perform a system update and power cycle to determine if the issue is a software conflict or a structural hardware failure.

  • Gather high-resolution visual records of the anomaly, such as photos of the OLED panel under different lighting or video of the audio distortion, while the unit is in its primary installation site.

  • Compiling these diagnostics into a single digital package accelerates the triage process and provides the specialist staff with a comprehensive view of the electrical and mechanical state.

Step 3:

  • Reach out to the international service department through the official web-based contact forms or the dedicated support portal found on the manufacturer's global website.

  • Utilizing the digital inquiry portal ensures your request is handled by technicians trained specifically in Loewe’s proprietary chassis and high-fidelity sound processing.

  • Once your submission is received, follow the instructions regarding the evaluation of the hardware or the coordination of an authorized service representative visit to your home.

Loewe Warranty Period:

  • Standard: 2 years limited warranty (typical in EU markets)

How to claim Loewe Warranty

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Loewe Contact Information:

Email Support

ccc@loewe.de

Phone Number

Germany:
+49 20 657 083 292

UK:
+44 122 379 0451

Contact Address

Loewe Technology GmbH
Industriestraße 11
96317 Kronach, Germany

  • Chat or Submit a Claim

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What is covered under the Loewe Warranty?

Eligible for Coverage: The Loewe Quality Guarantee

  • OLED Panel Integrity: Protection against manufacturing defects in the display panel, including factory-related pixel failures or structural issues.
  • Audio Engineering: Coverage for internal transducers, amplifiers, and crossovers within the klang series identified as defective.
  • Chassis & Components: Guarantee for the functional integrity of the main boards, tuners, and power supplies under normal usage.
  • Premium Materials: Protection for hand-finished metal housings and luxury fabric covers against manufacturing-related peeling or fading.
  • Software Connectivity: Coverage for the functional integrity of built-in streaming modules and wireless multi-room integration.

What is NOT covered under the Loewe Warranty?

Exclusions: Protection Limitations

  • Accidental Damage: Protection does not cover cracked screens, liquid spills, or structural breaks caused by external impact or dropping.
  • Image Retention: The guarantee may exclude "burn-in" or permanent image retention caused by static images being displayed for excessive periods.
  • Environmental Factors: Coverage is void for failures caused by electrical surges, lightning strikes, or exposure to excessive heat or humidity.
  • Unauthorized Service: Any warranty is void if the unit has been opened or repaired by an unauthorized person using non-genuine parts.
  • Improper Installation: Coverage excludes damage resulting from incorrect wall-mounting or use in non-ventilated furniture setups.
  • Commercial Usage: Standard residential guarantees are significantly modified or void if the equipment is installed in high-traffic business environments.

Products of Loewe:

Our complete claim assistance covers all Loewe products, including:

Product name
Televisions
OLED TVs
Smart TVs
Luxury TVs
4K TVs
Audio
Soundbars
Wireless speakers
Home audio systems
Home Entertainment
TV accessories
Media players
Accessories
Remote controls
Wall mounts
TV stands
Premium Solutions
Custom TV setups
Integrated home entertainment systems

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Loewe logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Loewe.