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3 Simple Steps for Neato Robotics Warranty Claim:

Step 1:

  • Prior to initiating a warranty claim, they encourage you to explore the support resources available on Neato Robotics' website for technical assistance.

  • Should you encounter difficulties resolving the issue with your robot, please direct all warranty claims and other product-related inquiries to Neato Robotics or an authorized Neato partner for prompt assistance.

Step 2:

  • Neato Robotics reserves the right to utilize new, refurbished, or used parts in good working condition for repairing or replacing any product, at its discretion. 

  • Any replacement product will be covered by warranty for the remaining duration of the original warranty period or thirty (30) days from the date of shipment of the replacement product, whichever is longer, or for any additional period mandated by applicable laws in your jurisdiction.

Step 3:

  • In certain jurisdictions, restrictions on the duration of implied warranties may not be permissible, thus the limitation outlined above might not be applicable to you.

  • This limited warranty grants you particular legal entitlements, and you might also possess additional rights that differ based on your jurisdiction.

  • Claim Your
    Warranty Now

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Email Support


For further info, Kindly Get in touch with them via this email.

Contact Address

50 Rio Robles,
San Jose, California-95134,

Useful Links:

What is covered under the Neato Robotics Warranty?

Neato Robotics, Inc. guarantees to the original purchaser that your Neato Robotics hardware product, excluding batteries, will be free from defects in material and workmanship for a period of 1 year from the original date of purchase. This warranty is non-transferable and applies exclusively to the original purchaser.

  • 1-year limited warranty

What is NOT covered under the Neato Robotics Warranty?

The limited warranty excludes coverage for consumable parts such as batteries, filters, or brushes that undergo normal wear and tear, as well as issues or damage resulting from accidents, abuse, misapplication, unauthorized repair, modification, disassembly, or opening of the chassis of the Product. It also does not cover improper operation or maintenance, usage contrary to product instructions, connection to an improper voltage supply, negligent use or care, neglect, careless operation, or misuse of the Product. Furthermore, it excludes the use of consumables, parts, and accessories, including batteries, not produced or recommended by Neato Robotics, unless such restriction is prohibited by applicable law. The warranty does not cover failures to comply with environmental and storage requirements specified by the seller, or use of the Product in a commercial environment, as it is intended for residential use only. Additionally, to the fullest extent permitted by law, the limited warranty does not extend to Products used outside the country of purchase, those not bought from an authorized dealer of Neato Robotics, repaired or altered by parties other than Neato Robotics, Inc. or its authorized agents, with altered or removed serial numbers, or damaged due to external factors such as transit, weather, electrical outages, or power surges.

About Neato Robotics

Neato excels in crafting premium products that resonate with customers. Their commitment to quality and expertise permeates every facet of the company, from personnel selection to product innovation and customer interactions. Employing LaserSmart technology with LIDAR instead of cameras, Neato Robotics meticulously maps and cleans homes. This advanced technology allows Neato to map accurately even in low-light conditions, such as darkness or beneath furniture. With brushes nearly double the size of those found on typical round robot vacuums, Neato effectively reaches corners and wall edges, surpassing competitors. The Neato design ensures brushes reach right to the edge for thorough cleaning.

Products of Neato Robotics

Neato D10 Intelligent Robot Vacuum Neato D7 Robot Vacuum Neato Replacement Kit Neato High-Performance Filters Neato Spiral Combo Brush

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Neato Robotics logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Neato Robotics.