PlayStore & App Store
Let Warranty Valet assist you in claiming Olivia Bennett Melbourne warranty hassle-free.
Gather the required information: Collect your order number, full name, shipping address, clear photos or a video showing the defect or damage, and a brief description of the issue.
Submit your claim: Send the above information to the brand’s official support email. Do not send the product yet. Wait for the support team to review your claim and confirm that it has been approved.
Return the product after approval:Once your claim is approved, the support team will provide the correct address for their central warehouse in Asia. Carefully pack the product in its original packaging with all included accessories and send it using a trackable shipping service. Return shipping costs are your responsibility.
Important: Do not send the product to the sender’s address shown on the original shipping label. Use only the return address provided by the brand after your claim is approved.
30-Day Return Period - (within 30 days of receiving the order)
Typical Processing Time: Returns are processed within 7 business days. If all conditions are met, the return will be officially approved within this period.
Reason for Common Delays: Missing information in your email and a lag in communication are the biggest reasons for initial delays .
Helpful Tip to make the claim easier: The best way to make a claim easier is to include the required documents and photos in an initial email.
Order number
Full Name
Shipping address.
Photos of the product showing the issue.
Description of the problem
The requirements may differ depending on the brand, and additional information may be requested during the claim review if needed.

Melbourne, Australia
Let Warranty Valet assist you in claiming Olivia Bennett Melbourne warranty hassle-free.
The published refund policy does not specifically mention coverage for manufacturing defects, transit damage, or incorrect products. Eligibility may depend on the circumstances and the brand’s review.
Misuse or Accidental Damage: Stains, tears, or broken parts caused by dropping, snagging, or improper handling after you open it.
The brand offers handcrafted and quilted home products, including storage and laundry baskets, bags, and other lifestyle products.
Free shipping is currently available for orders within Australia, subject to the brand’s shipping terms.
You may need to provide your order number, reason for the return, full name, address, and photos if the product is damaged.
Return shipping costs may be the customer’s responsibility, depending on the brand’s return policy and the reason for the return.
Yes. Contact the brand before returning the product and wait for their instructions and the correct return address. Do not send the product to the address shown on the original shipping label unless the brand confirms it.
Our complete claim assistance covers all Olivia Bennett Melbourne products, including:
| Product name |
|---|
| Handcrafted bags |
| Storage and laundry baskets |
| Pillowcases |
| Quilted Van bags |
| Other home/lifestyle items |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Olivia Bennett Melbourne logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Olivia Bennett Melbourne.