3 Simple Steps for Mobotix Warranty Claim

Step 1:

• Locate the unique Serial Number and MAC address found on the product label or via the MOBOTIX Management Center (MxMC) to register the device to your organization's security profile.

• Verify that your hardware was purchased through an authorized MOBOTIX partner, as the warranty is strictly valid for the original purchaser and requires a legitimate proof of purchase.

Step 2:

• Access the camera's web interface to download the System Report and error logs, providing technical specialists with the necessary diagnostic data for a preliminary remote evaluation.

• Describe the specific hardware malfunction such as image sensor degradation, thermal sensor failure, or PoE power issues to help the technical team determine if the unit requires a physical workshop inspection.

• Rule out infrastructure factors by verifying that the camera is running the latest stable firmware and is installed using approved MOBOTIX mounting accessories and surge protection.

Step 3:

• Open an official support ticket through the MOBOTIX Support Portal to obtain a Return Merchandise Authorization (RMA) number before shipping any hardware for service.

• Follow the detailed packaging instructions to protect the sensitive optical lenses and sensors during transit, utilizing original packaging whenever possible to prevent cosmetic or structural damage.

• Coordinate with your certified MOBOTIX partner or the regional service center for the final resolution; at MOBOTIX’s discretion, the non-conforming hardware will be repaired or replaced to restore it to factory specifications.

Mobotix Warranty Period:

• Typically about 3 years for cameras.