Step 1:

  • The Meta Quest help center is there to address your needs, whether you want to initiate the Meta Quest warranty claim or place an order, or make a payment.

  • By logging in, you unlock the door to expedited and meticulously customized support services, all designed to enhance your experience with your devices and ensure their optimal performance. 

  • Meta Quest will repair or replace devices with issues like tracking, storage, blurry images, controller malfunctions, dead pixels, screen burn, or failure to power on. This includes problems with tracking loss, screen blinking, error tracking, charging issues, or connectivity with controllers.

Step 2:

  • Their standard return policy spans a 30-day period from the moment your order is shipped. Once they receive the returned product, the dedicated team will carefully inspect it, and they will initiate a refund to your original payment method. It's important to keep in mind that shipping fees are not eligible for refund.

  • In case you've received the product from a nearby retail store, kindly reach out to them directly for any returns. The return process will be governed by the guidelines established by the retail store.

  • The process of reviewing, verifying, and processing a refund request typically requires 5-7 business days. To track the status of your request, please navigate to the "Purchase History" section within your settings.

Step 3:

  • Your address alone is sufficient to not only explore the full capabilities of their latest high-performance hardware through an in-person demonstration but also to determine the demo's location.

  • To inquire about your order's status, please provide either your order number or the RMA number found in your confirmation email. 

  • You should contact the customer service department for assistance with Oculus repair, to initiate an Oculus warranty claim, or to find information about the Oculus Quest 2 or a repair shop near you.

  • The phone number below is common for both Meta Quest customer service and Oculus quest 2 customer service to make Meta Quest warranty claim or Meta Quest 2 warranty claim.

  • During the warranty process, Meta Quest may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.

Meta Quest Warranty Period:

  • Meta Quest offers a 1-year limited warranty on most products, including Meta Quest 2. The Meta Quest 3 has both 1-year and 2-year warranty options, depending on the region

Meta Quest Contact Information:

Contact Address

1601 Willow Road,
Menlo Park, California-94025,
USA.

Chat or Submit a Claim

If you are having trouble contacting Meta Quest, submit a claim here.

What is covered under the Meta Quest Warranty?

Meta Quest warranty covers:

  • Defects in materials and workmanship
  • Products that perform according to technical specs or product documentation

What is NOT covered under the Meta Quest Warranty?

Meta Quest warranty excludes:

  • Used, or resold products, Batteries, third party items
  • Improper repairs, tampering, or unauthorized modifications
  • Cosmetic damage, normal wear and tear
  • Products purchased from unauthorized sources or non-Meta products

Products of Meta Quest:

Our claim assistance covers all Meta Quest products, including:

Product name
Meta Quest Headsets
Meta Quest Pro
Meta Quest 2
Meta Quest 3
Accessories
Link Cables
Meta Quest Touch Pro Controller Bundle
Razer Facial Interface for Meta Quest 2
Facial Interfaces
Meta Quest Elite Strap
Meta Quest Elite Strap with Battery
Meta Quest 3S Breathable Facial Interface
Meta Quest 3 Open Facial Interface
Meta Quest 3 Charging Dock
Meta Quest 3 Silicone Facial Interface
Meta Quest Pro Full Light Blocker
Meta Quest Pro Compact Charging Dock
Meta Quest 3 Head Strap

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Meta Quest logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Meta Quest.