Step 1:

  • To formalize your request for an item review, you should download and print the official Return Form available on the website to document your specific order details.

  • Completing this digital and physical paperwork is a necessity for the logistics team to verify your shipment notification and ensure your return is correctly categorized within the processing system.

  • Formally documenting your items through this registry ensures that your account is accurately credited once the garments reach the distribution center in Dodgeville.

Step 2:

  • Prior to initiating a return, verify that the items remain in an unworn and unwashed state, as the facility requires garments to be in their original performance condition for an evaluation.

  • Ensure you have a copy of your original shipment notification email or sales invoice ready, as a confirmed proof of purchase must accompany all packages to validate your eligibility for a refund.

  • Securely packaging your return with the completed form inside allows the inspection team to quickly verify the original purchase price and confirm the items are not marked as "Final Sale."

Step 3:

  • To begin a formal garment review, you can engage with a customer service consultant who can assist you by entering a replacement order to expedite the exchange process.

  • For specialized inquiries regarding customized products or garments that have not performed as anticipated on the job, you can reach out to the professional support team to discuss your available options.

  • Once you have prepared your parcel, send it via your preferred carrier to the specialized return facility; please note that all items must be sent to the designated US or Canadian address to be eligible for a refund to your original payment method.

Land's End Warranty Period:

  • 90-day return window for eligible items.

Land's End Contact Information:

Email Support

landsend@landsend.com

Phone Number

1-800-963-4816

7:00 am to 9:00 PM CST, 7 days a week

Contact Address

Lands' End Returns
2 Lands' End Lane
Dodgeville, WI 53595
USA

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Land's End warranty hassle-free.

Useful Links:

What is covered under the Land's End Warranty?

Eligible for Coverage: The Lands’ End Return Guarantee

  • Original Payment Refunds: For all eligible items accompanied by a proof of purchase, refunds are issued directly to the original form of payment used.
  • Garment Performance: Protection for unworn and unwashed clothing that meets the brand’s high standards for material and construction integrity.
  • Promotional Product Support: Coverage extends to non-Lands' End labeled promotional products when returned within the specified criteria.
  • Replacement Order Service: Access to an expedited replacement process where a new order is entered immediately while your return is in transit.
  • International Broker Support: Specialized return logistics and designated addresses for orders processed through Canadian brokers.

What is NOT covered under the Land's End Warranty?

Exclusions: Protection Limitations

  • Customized Products: Returns are not eligible for products featuring custom embroidery or alterations unless a specific quality issue is identified.
  • Final Sale Items: Products clearly marked as "Final Sale" are considered a permanent purchase and cannot be returned or refunded.
  • Missing Proof of Purchase: In cases where neither the customer nor the brand can locate a proof of purchase, the return is deemed non-refundable.
  • Shipping & Transportation: Return shipping fees are the responsibility of the customer and are not eligible for reimbursement.
  • Used or Washed Garments: Due to the nature of apparel use, items that have been worn or laundered cannot be accepted for a standard refund.
  • Outside Terms Policy: Items sent to the facility that fall outside the stated policy terms are not subject to refund and will not be returned to the sender.

Products of Land's End:

Our complete claim assistance covers all Land's End products, including:

Product name
Men's and Women's Apparel
Outerwear
School Uniforms
Business Outfitters
Home Decor
Luggage.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Land's End logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Land's End.