Step 1:

  • After registration, you will have access to the warranty benefits. The registration form requires your name, email, phone number, residential address, model and serial number, purchase date, and location.

  • The manual's front side or above the serial number is the place where the four-digit model number is visible. The location of the serial number is on the bottom shelf of the griddle or underneath the base of a tabletop unit.

Step 2:

  • You have no stoppages in returning the products when you receive the RMA (Return Merchandise Authorization) number and return instructions from the customer service department through the phone number.

  • The return time period is thirty days from the date of purchase. Within this timeframe, you will be capable of sending back the products bought from the official website or Blackstone customer service in unused condition with the original packaging.

Step 3:

  • The purchaser's credit or debit card will receive the refund of the purchase price excluding the ten percent restocking fee within ten business days from the date of the receipt. The customers must pay the return shipping costs.

  • The customer support page comprises information related to FAQs, replacement parts, virtual guidance, user manuals, assembly guides, shipping tracking, and so on.

Blackstone Products Warranty Period:

  • 1-year warranty

Blackstone Products Contact Information:

Email Support

[email protected]

Phone Number

+1-435-252-3030

Mon-Fri: 7am - 5pm(MST)

Contact Address

1073 West 1700 North,
Logan, UT-84321,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Blackstone Products warranty hassle-free.

What is covered under the Blackstone Products Warranty?

The manufacturer provides a one-year warranty from the date of purchase covering all parts, workmanship, and finishes. Repair or replacement of any items will be at the manufacturer's discretion. This warranty is valid only within the United States of America.

What is NOT covered under the Blackstone Products Warranty?

The warranty does not extend to this product or any component that has been involved in accidents, subjected to negligence, altered, abused, or misused. Additionally, any repairs or alterations made without written consent from North Atlantic Imports LLC, outside of their factory, will void the warranty. The complete manufacturer's warranty is not applicable to griddles bought from unauthorized third-party sellers, obtained at a discounted rate due to missing or damaged components, or acquired as floor models, as determined by North Atlantic Imports.

Products of Blackstone Products:

Our claim assistance covers all Blackstone Products products, including:

Product name
Griddles
Pizza Ovens
Carry Bags
Sauces
Grease Cup Liners
Flex Scrapers

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Blackstone Products logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Blackstone Products.