• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Blackstone Products warranty claim assistance in one click!

3 Simple Steps for Blackstone Products Warranty Claim:

Step 1:

  • After registration, you will have access to the warranty benefits. The registration form requires your name, email, phone number, residential address, model and serial number, purchase date, and location.

  • The manual's front side or above the serial number is the place where the four-digit model number is visible. The location of the serial number is on the bottom shelf of the griddle or underneath the base of a tabletop unit.

Step 2:

  • You have no stoppages in returning the products when you receive the RMA (Return Merchandise Authorization) number and return instructions from the customer service department through the phone number.

  • The return time period is thirty days from the date of purchase. Within this timeframe, you will be capable of sending back the products bought from the official website or Blackstone customer service in unused condition with the original packaging.

Step 3:

  • The purchaser's credit or debit card will receive the refund of the purchase price excluding the ten percent restocking fee within ten business days from the date of the receipt. The customers must pay the return shipping costs.

  • The customer support page comprises information related to FAQs, replacement parts, virtual guidance, user manuals, assembly guides, shipping tracking, and so on.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 7am - 5pm(MST)

Contact Address

1073 West 1700 North,
Logan, UT-84321,

Useful Links:

What is covered under the Blackstone Products Warranty?

The manufacturer provides a one-year warranty from the date of purchase covering all parts, workmanship, and finishes. Repair or replacement of any items will be at the manufacturer's discretion. This warranty is valid only within the United States of America.

  • 1-year warranty

What is NOT covered under the Blackstone Products Warranty?

The warranty does not extend to this product or any component that has been involved in accidents, subjected to negligence, altered, abused, or misused. Additionally, any repairs or alterations made without written consent from North Atlantic Imports LLC, outside of their factory, will void the warranty. The complete manufacturer's warranty is not applicable to griddles bought from unauthorized third-party sellers, obtained at a discounted rate due to missing or damaged components, or acquired as floor models, as determined by North Atlantic Imports.

About Blackstone Products

Driven by a commitment to excellence and culinary innovation, this vision materialized in 2008 with the launch of their flagship product, the 36” Blackstone Griddle. Since then, Blackstone has experienced substantial growth, expanding its product range and expertise within the realm of griddle cooking. Collaborating with professional chefs, seasoned grill masters, and everyday home cooks, Blackstone has developed products that exceed the loftiest standards. While their offerings are meticulously designed and engineered in the USA, leveraging cutting-edge technology and innovation, Blackstone transcends mere outdoor cooking appliance manufacturers.

Products of Blackstone Products

Griddles Pizza Ovens Carry Bags Sauces Grease Cup Liners Flex Scrapers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Blackstone Products logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Blackstone Products.