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Registration of the warranty includes three steps. Those three steps are the serial number of the product, the customer's information, and proof of purchase. Entering the serial number automatically gets you to the next steps.
In certain states, the exclusion or limitation of incidental or consequential damages may not be allowed, so the limitation or exclusion mentioned above may not be applicable to you.
You have a reporting time period of one business day for any shipping damage and ten business days for missing items and defective items, respectively.
You have to return the unused items in their original packaging, free and clear of excessive markings and labels, within thirty days from the shipment date from the factory. You will receive credit if you follow the return policy.
Please never forget to include the return authorization number provided by the customer support team and the original packaging slip with the return.
All returns will incur a 30% restocking fee, and the customer is responsible for return freight. Marvel assumes no responsibility for lost or stolen packages.
Their knowledgeable team is based in the Midwest, ready to assist with inquiries, guide you to a local dealer or servicer, and more. Clicking on the category is necessary to get in touch with them.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
The warranty terms are applicable solely to products installed in any of the fifty states of the United States, the District of Columbia, or the ten provinces of Canada. It covers products that must be installed, operated, and maintained according to the guidelines outlined in the Marvel User Guide. The warranties are exclusive to the original purchaser and cannot be transferred to another party. The second, third, and fifth-year warranties extend coverage to products installed and used exclusively for normal residential purposes. Furthermore, the warranties apply to units operated outdoors only if explicitly designed for outdoor use, as indicated by the model and serial number.
1-year limited warranty on parts and labor
5-year limited warranty on sealed systems
The warranties exclude coverage for any parts or labor required to rectify defects resulting from negligence, accidents, or improper use, maintenance, installation, service, repair, acts of God, fire, flood, or other natural disasters. Additionally, replacement water filters, light bulbs, and other consumable parts fall outside the scope of warranty coverage. In-home instruction on product usage is not included in the warranties. Loss of food, beverages, and medicines is not encompassed by the warranties. Likewise, issues related to Wi-Fi connectivity signals are not covered by the warranties.
Marvel Refrigeration embarked on its journey in 1892 in Greenville, Michigan, a picturesque and close-knit community where its manufacturing facility remains situated today. Opting for Marvel Premium Refrigeration means selecting 130 years of meticulously crafted quality and forefront innovation in the luxury refrigeration sector. It means embracing American-made products, and above all, it means choosing the finest under-counter refrigeration technology currently available in the market. Marvel's enduring legacy of quality craftsmanship persists through the centuries, consistently delivering the performance that the industry has come to anticipate from Marvel.
Warranty Claim Specialist
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Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
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