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Customers who have received the products from the original authorized C.F. Martin dealer located in the United States (excluding U.S. Territories) and Canada can claim the warranty under this policy.
The responsibility for returning the products to an authorized service center for warranty service lies with the individuals who own the products. All repair work must be done by an authorized service center.
The warranty policy is not identical for all countries and it may be different for the specific country and based on the distributor's terms and conditions.
You need to contact the customer service department for warranty claims and any other service. Reading the FAQs section before getting in touch with them would be more beneficial for you during emergency situations.
The form includes the name, email, phone number, residential address, questions regarding the preferred topics, model, and serial number, and comment section.
1-year limited warranty on Little Martin, Backpacker, and 1 Series Ukulele
Limited lifetime warranty on other Martin Guitar instruments
510 Sycamore Street, P.O. Box 329,
Nazareth, PA-18064,
USA.
Let Warranty Valet assist you in claiming Martin Guitars warranty hassle-free.
The warranty applies solely to the original owner of the instrument and cannot be transferred. During the warranty period, C. F. Martin will repair or, at its discretion, replace any defective parts of the instrument, subject to the limitations and exclusions outlined.
The limited warranty excludes coverage for several scenarios, including normal wear and tear on the instrument, cracks in wood due to exposure to humidity or temperature outside recommended ranges, finish cracks caused by rapid temperature changes, tone or sound complaints, shipping damage, and damage from natural disasters or accidents. Additionally, misuse or abuse of the instrument, failure to follow maintenance instructions outlined in C. F. Martin's user manual, and damage resulting from forceful insertion of end pins or loose end pins are not covered. The warranty also does not apply to damage caused by using accessories such as straps, humidifiers, cables, or tuners, and damage to the finish resulting from exposure to substances like cleaning solvents, alcohol, or cosmetics.
Our claim assistance covers all Martin Guitars products, including:
| Product name |
|---|
| Guitars |
| Strings |
| Straps |
| Picks |
| Tuners |
| Capos |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Martin Guitars logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Martin Guitars.