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Customers who have received the products from the original authorized C.F. Martin dealer located in the United States (excluding U.S. Territories) and Canada can claim the warranty under this policy.
The responsibility for returning the products to an authorized service center for warranty service lies with the individuals who own the products. All repair work must be done by an authorized service center.
The warranty policy is not identical for all countries and it may be different for the specific country and based on the distributor's terms and conditions.
You need to contact the customer service department for warranty claims and any other service. Reading the FAQs section before getting in touch with them would be more beneficial for you during emergency situations.
The form includes the name, email, phone number, residential address, questions regarding the preferred topics, model, and serial number, and comment section.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
510 Sycamore Street, P.O. Box 329,
Nazareth, PA-18064,
USA.
The warranty applies solely to the original owner of the instrument and cannot be transferred. During the warranty period, C. F. Martin will repair or, at its discretion, replace any defective parts of the instrument, subject to the limitations and exclusions outlined.
1-year limited warranty on Little Martin, Backpacker, and 1 Series Ukulele
Limited lifetime warranty on other Martin Guitar instruments
The limited warranty excludes coverage for several scenarios, including normal wear and tear on the instrument, cracks in wood due to exposure to humidity or temperature outside recommended ranges, finish cracks caused by rapid temperature changes, tone or sound complaints, shipping damage, and damage from natural disasters or accidents. Additionally, misuse or abuse of the instrument, failure to follow maintenance instructions outlined in C. F. Martin's user manual, and damage resulting from forceful insertion of end pins or loose end pins are not covered. The warranty also does not apply to damage caused by using accessories such as straps, humidifiers, cables, or tuners, and damage to the finish resulting from exposure to substances like cleaning solvents, alcohol, or cosmetics.
A Martin guitar isn't merely an instrument; it embodies a rich history, representing a lineage of legendary instruments dating back to the company's establishment in 1833. These guitars resonated with Civil War soldiers around campfires, influenced the evolution of music at the turn of the 20th century, and were favored by early music icons such as Jimmie Rodgers and Gene Autry. Over the decades, Martins captivated audiences at events like Woodstock and MTV Unplugged, and their timeless sound continues to grace both classic and contemporary songs across various music genres.
Warranty Claim Specialist
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