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Customer support addresses your problems promptly when you contact them for warranty claims or other purposes. They are eager to tackle issues, whether they involve a new product or fine-tuning your system.
You can find several ways to reach them below: through a direct call, by visiting the shop, or by having them come to your home if you request it.
Those who live in the United Kingdom are allowed to transfer the warranty and stay with the product from the original date of purchase. The initial date of purchase is considered as beginning of the warranty for Linn products.
Linn will cover all costs for parts and labor as outlined in this warranty. However, if returning the product to Linn or your retailer becomes necessary, you will be responsible for all shipping charges.
It is Linn's responsibility to pay for the shipping charges when you return the products for needed repairs covered by the warranty scheme or policy.
The warranty provides you with distinct legal rights, and you may also possess additional rights that differ between countries.
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The warranty is applicable to products within the warranty period that exhibit defects during normal domestic use due to faults in materials or workmanship. Linn Products Limited ("Linn") will, at its discretion, either regulate, adjust, repair, or replace the product free of charge (subject to the following conditions) within a reasonable time after the product is returned to Linn's address as specified. The warranty covers the cost of parts and associated labor necessary to rectify such defects in materials or workmanship reported to your retailer or Linn during the warranty period.
1-year warranty on any hard drives, professional audio products, and phono cartridges
2-year warranty on lasers
5-year warranty on parts and labour
The warranty does not extend to cover damage to Linn products while in the possession of a shipper, retailer, or consumer, provided such damage is not caused by defects in materials or workmanship. Additionally, it excludes coverage for damage resulting from normal wear and tear, abnormal or unreasonable use (including unauthorized repairs or alterations performed by someone other than Linn or its nominated repair centers), accidents, acts of nature, misuse, abuse, neglect, or unauthorized modifications. The warranty also does not cover defects, deterioration, malfunction, or failure to meet performance specifications arising from improper installation, removal, or maintenance, failure to follow supplied instructions, unauthorized repairs, shipment of the product (with claims to be presented to the retailer for communication to the carrier), or any cause other than a product defect due to a fault in materials or workmanship. Furthermore, it does not include coverage for cleaning, initial set-up, check-ups with no defects found, or charges incurred for product installation. The warranty is not applicable to products on which the serial number has been defaced, modified, or removed, as well as accessories such as cables, mounting hardware, brackets, cleaning accessories, antennas, detachable power cords, and turntable belts (or defects related to them). Finally, it excludes coverage for products subjected to internal modifications or upgrades not supported by Linn or those using non-Linn approved parts, as well as any Linn product purchased outside the UK.
Established by Ivor Tiefenbrun in 1973, Linn originated from one individual's conviction that he could significantly enhance the sound quality of his home music system through precision engineering and dedicated experimentation. The inaugural product, the modular and upgradeable Sondek LP12, brought about a revolution in the hi-fi industry by showcasing the substantial musical improvement a finely engineered turntable could bring to any hi-fi setup. With over fifty retrofit options for both mechanical and electrical enhancements to its initial design, the Sondek LP12 has upheld its status as the performance benchmark in vinyl playback over the past five decades and continues to do so today.
Warranty Claim Specialist
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