Step 1:

  • The return policy of Carhartt involves four steps to be completed. It commences with entering the order number, selecting the items and reasons for return, including the Carhartt Return Copy is necessary for the processing of return, and the last step is attaching the UPS return address label identified in the return portal.

  • They will ask for the reason for returning the items, order number, purchaser’s name, address, and telephone number when you have missed your original packing slip.

  • The "My Account" section in the order history on the official website, your confirmation/shipment email, or contacting customer service will provide the order number. 

  • 180 days of your order is the fixed time limit to return the product in its original condition by including the tags.

Step 2:

  • You can get your repairs done at the stores. Before that, either the form should be filled out, or get in touch with the customer service team. Your products will be repaired by them properly.

  • The minimum and maximum time taken to repair your products is 4 and 5 weeks, respectively, after the package is delivered to them, and you will get your gear after the repair is finished.

  • Your name, phone number, email, and information where you have resided must be submitted in the repair form.

Step 3:

  • The committed customer service specialists are ready to assist with your inquiries and feedback. They are trained enough to provide thorough and prompt responses to your questions.

  • An exclusive form is available for Carhartt reworked inquiries. Utilize the form to pose any questions or share comments.

Carhartt Warranty Period:

  • 180-day return policy

Carhartt Contact Information:

Email Support

For further info, Kindly Get in touch with Carhartt via this email.

[email protected]

Phone Number

+1-800-833-3118

Mon-Fri: 8am - 11pm, Sat: 8am - 8pm, Sun: 8am - 6pm (EST)

Contact Address

5750 Mercury Drive,
Dearborn, MI-48126,
USA.

  • Chat or Submit a Claim

    If you are having trouble contacting Carhartt, submit a claim here.

What is covered under the Carhartt Warranty?

The warranty extends to products displaying signs of malfunction or defects within the warranty period. In these cases, Carhartt will, at its discretion, either replace or repair the products.

What is NOT covered under the Carhartt Warranty?

The warranty explicitly excludes any form of indirect, incidental, punitive, or consequential damages. Carhartt disclaims all warranties, including those of merchantability, non-infringement, and fitness for a specific purpose.

Products of Carhartt:

Our claim assistance covers all Carhartt products, including:

Product name
T-Shirts
Pants
Jeans
Shirts
Hoodies
Sweatshirts
Boots
Shoes

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Carhartt logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Carhartt.