3 Simple Steps for LG Warranty Claim:

Step 1:

  • LG wants you to create a My LG Account and become a member on their website to make your user experience more comfortable. This is actually the first step to register your product on their website for any proceedings including claims.

  • Your email address, anime and date of birth along with a strong password is required to create one.

Step 2:

  • You can easily register your products on their panel directly through your My LG Account. Product details like model number, serial number along with place & date of purchase and price of the product are the details to be provided mandatorily.

  • Initiating the claim begins with requesting a repair to LG. Log in to your My LG Account and request the repair with the details of the product which is already registered on your account. You must also add the details of the problem which will help them sort the issue.

Step 3:

  • LG has various methods for you to communicate their support for all kinds of doubts and concerns. You can easily chat with them using LG Chat, and social media handles and can easily jump into a call with them for the purpose.

  • Emailing can be done through the well-constructed contact form on their website. The product’s model number, category and your personal details along with the subject and detailed explanation of your issue must be mentioned in the form.

  • They also have dedicated pages for the help library, manual & documents, software & drives, find service center and track the repair along with various other necessary options.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Phone Number


Mon-Fri: 8 AM - 9 PM (EST)

Contact Address

111 Sylvan Ave,
Englewood Cliffs,
NJ 07632, United States.

What is covered under the LG Warranty?

LG’s warranty will always cover all types of material and craftsmanship defects irrespective of its size unless it has been under normal use. They will evaluate the problem with the model and serial numbers, along with original retail sales receipts and make the necessary repair or replacement in the product if it is claimed within the promised warranty period only from the original purchaser. You can always leverage your rights on the claim along with other legal rights which may change from one province or state to the other. Make sure you are claiming the product in the same country of purchase to avoid the rejection of the claim.

  • 30-Day Return Policy.

  • Home Electronics: 2–3 Year Warranty For Labor & Parts.

  • PTAC: 5-Year Sealed System Warranty.

What is NOT covered under the LG Warranty?

LG also has limitations on anything they cover in their warranty plan. It does not cover the damages caused due to the failure of the product to perform during power failures and interrupted or inadequate electrical service; resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the product’s owner’s manual; failure caused by incorrect electrical current, voltage, or plumbing codes, commercial or industrial use, or use of accessories, components, or consumable cleaning products that are not approved by LG; transportation and handling, including scratches, dents, chips, and/or other damage to the within one (1) week of delivery; original serial numbers that have been removed, altered, or cannot be readily determined; resulting from misuse, improper care, improper installation, repair, or maintenance.

About LG

LG, a renowned consumer electronics and household appliances brand formally referred to as Lucky-Goldstar is a people’s choice because of the quality and innovation in each of its products. Being a giant in the industry they remain a role model for various other budding firms in their field. Their elegant product design along with continuous updation to trends and needs of the market has helped them become a pioneer in the field. LG provides a wide variety of products, ranging from smartphones and televisions to refrigerators and washing machines along with computer-related devices.

Products of LG

Appliances TV & HomeTheatre Audio Computing

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of LG logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of LG.