3 Simple Steps for Felt Bicycles Warranty Claim

Step 1:

• Registering your bike is a critical step in securing the Limited Lifetime Warranty. Your protection is tied to the unique Serial Number typically found on the underside of the bottom bracket and your Dated Proof of Purchase from an authorized retailer.

• To activate your status, you should complete the official Online Registration through the support portal. For models purchased after 2019, this digital record serves as a mechanical necessity to confirm your hardware is logged in the global database and to streamline any future technical claims.

• You must also keep a permanent copy of your original sales receipt. This documentation is vital for validating that you are the first purchaser and for confirming the exact start date of the frame's lifecycle protection.

Step 2:

• If the hardware suffers a failure, such as a carbon layup defect or fork malfunction, the primary route for resolution is through an official assessment by an authorized dealer. A dealer exclusive service model is used to ensure that every potential defect is inspected by a certified professional.

• Local technicians determine if an issue is a warrantable manufacturing defect or the result of natural fatigue. Because high performance carbon fiber is sensitive to point loads, professional inspections are required to identify structural issues that may not be visible to the untrained eye.

• You should first consult a local shop to initiate a claim. The technician will act as your advocate, working with the manufacturer’s technical department to submit photos and diagnostic reports to determine if the hardware qualifies for a factory certified replacement.

Step 3:

• To finalize a resolution or obtain a replacement frameset, the dealer must obtain final authorization from the customer service department. While the brand does not typically process consumer claims directly, you may contact the specialized support team for general inquiries or to locate a nearby service center.

• Securing official authorization through the dealer ensures that the replacement part is directed to the correct facility for professional assembly. This step is required to maintain the safety and aerodynamic standards of the bicycle.

• The support team is reachable via the "Contact Us" form on the official website. Once the claim is validated via the dealer's report, the manufacturer will provide the necessary hardware to the shop. Please note that while the frame may be covered, the owner is typically responsible for labor charges associated with the component transfer.

Felt Bicycles Warranty Period:

• Frame: Limited lifetime warranty (original owner)

• Proprietary components: Covered for manufacturing defects (varies by model)