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3 Simple Steps for Kraken Reef Warranty Claim
Step 1:
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Check your Order Confirmation Email to verify your unique order number and the specific dimensions submitted for your custom lid; keeping your digital receipt on file acts as your primary registration for custom-made products.
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Locate your Proof of Purchase (original dated digital invoice); this is a mandatory requirement to verify your status as the original owner and to confirm the item is within its manufacturing protection window.
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Inspect the item upon arrival to ensure the issue is a factory defect in materials or machining, as the protection typically excludes damage from improper handling, dropping the lid, or using abrasive chemical cleaners.
Step 2:
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Visit the official Kraken Reef Support page to review cleaning and maintenance guides, as many "clouding" issues can be resolved by using the correct acrylic-safe polishing kits rather than standard glass cleaners.
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Capture clear digital photos of the product and the specific area of concern. For lid fitment issues, take a photo of the lid sitting on the aquarium rim from multiple angles to help the team assess the measurements.
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Identify your specific custom options (e.g., feeder holes, cord notches, or specialized mesh types) to help the technical specialists provide the correct adjustments for your bespoke hardware.
Step 3:
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Reach out to the team directly through the official website contact form or via the support email address to initiate your quality claim.
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Provide your order details and high-resolution photos to receive a formal determination; for verified defects or machining errors, the brand typically coordinates a replacement component or adjustment to ensure a perfect fit.
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Follow the specific guidance provided; for custom-machined items, you may be asked to provide specific "gap measurements" to help the team refine the replacement to your exact aquarium specifications.
Kraken Reef Warranty Period:
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Kraken Aquatics products are warranted to be free from defects in materials or workmanship for two years from the original date of purchase.
Kraken Reef Contact Information:
Useful Links:
What is covered under the Kraken Reef Warranty?
These are covered in Kraken Reef's warranty policy
- Manufacturing Defects: Internal failures in magnetic bonds, structural flaws in polycarbonate machining, or material defects present from the factory.
- Workmanship Flaws: Failures in functional parts (such as mesh tension or accessory mounting points) occurring under intended use.
- Fitment Accuracy: Protection against machining errors that result in the lid not meeting the dimensions specified in the original approved order.
- Magnetic Integrity: Coverage for the specialized sealed magnets used in their acclimation boxes and portals to ensure they remain reef-safe.
What is NOT covered under the Kraken Reef Warranty?
These are NOT covered in Kraken Reef's warranty policy
- User Error: Cracks, scratches, or breaks resulting from dropping the lid, leaning heavy objects on the polycarbonate, or improper installation.
- Chemical Damage: Clouding or crazing caused by the use of Windex, alcohol-based cleaners, or other non-acrylic-safe chemicals.
- Livestock Loss: The warranty is limited to the product itself and does not cover the loss of fish or corals resulting from accidental jumps or equipment failure.
- Environmental Wear: Expected minor bowing of polycarbonate over time due to heat and humidity, which is a natural characteristic of the material in high-moisture environments.
Products of Kraken Reef:
Our complete claim assistance covers all Kraken Reef products, including:
| Product name |
|---|
| Aquarium Lids |
| Waterbox Marine 35.1 Lid |
| Waterbox Marine 45.2 Lid |
| Waterbox Marine 60.2 Lid |
| Red Sea MAX Lid |
| JBJ Nano Lid |
| Fiji Cube Lid |
| Custom Aquarium Lids |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kraken Reef logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kraken Reef.