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3 Simple Steps for JBJ Aquariums Warranty Claim
Step 1:
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Visit the official JBJ Product Registration portal to link your new aquarium or equipment to your account; while voluntary, completing this within 14 days of purchase ensures your details are on file for expedited service.
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Locate your Proof of Purchase (dated sales receipt or digital invoice) from an authorized dealer; this is a mandatory requirement to verify your status as the original owner and to confirm the product is within its specific coverage window.
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Verify your eligibility for the JBJ-USA Extended Warranty Program; if you are within the first 12 months of ownership, you may be able to purchase additional coverage to extend the life of your manufacturer's protection.
Step 2:
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Visit the JBJ Help Center to review digital manuals and troubleshooting guides, as many flow-rate or lighting issues can be resolved with a simple factory reset or impeller cleaning.
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Capture clear digital photos or videos of the defect, the product's serial number, and the overall setup. For Orion Light Fixtures, specifically document any issues with LEDs, fans, or transformers.
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Verify that no unauthorized "additions, modifications, or changes" have been made to the product by anyone other than JBJ, as physical alterations will void your manufacturer and extended protections.
Step 3:
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Reach out to the team directly via the official support request form or by phone to obtain a mandatory RMA (Return Merchandise Authorization) Number before shipping any items.
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Prepare your shipment according to the provided instructions; for customers under the Extended Warranty, standard UPS Ground or USPS shipping within the U.S. is typically covered for valid claims.
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Provide your original order details and RMA number on the exterior of the package; JBJ will, at its discretion, repair the product at their facility, provide replacement parts, or replace the unit entirely to restore your system.
JBJ Aquariums Warranty Period:
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1-year limited manufacturer warranty on most products.
JBJ Aquariums Contact Information:
Contact Address
JBJ Business Center
3730 W Century Blvd, Suite 3
Inglewood, CA 90303
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming JBJ Aquariums warranty hassle-free.
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What is covered under the JBJ Aquariums Warranty?
These are covered in JBJ's warranty policy
- Material & Workmanship Defects: Internal hardware failures in LED drivers, motor blocks, or chiller compressors present from the factory.
- Extended Protection: The option to extend coverage beyond the initial manufacturer's window for selected parts including LEDs, fans, and remotes.
- Orion Lighting Components: Specialized protection for the Orion series covering transformers, remotes, and active cooling fans.
- Service Logistics: For extended warranty holders, standard domestic shipping costs are covered if the product needs to be sent to the facility for repair.
What is NOT covered under the JBJ Aquariums Warranty?
These are NOT covered in JBJ's warranty policy
- Accidental Damage: Failures resulting from dropping equipment (like light fixtures), exposure to weather, accidents, or mishandling.
- Environmental Damage: Water damage to electrical components or breakage caused by the improper installation of hanging brackets or stands.
- Collateral Loss: JBJ is not liable for the loss of livestock (fish/corals), property damage, personal injury, or incidental damages arising from product use.
- Consumables & Wear: Expected aging of light bulbs, filter media, and normal "wear and tear" that occurs over the life of the product.
Products of JBJ Aquariums:
Our complete claim assistance covers all JBJ Aquariums products, including:
| Product name |
|---|
| LED aquarium lights |
| Nano cube systems |
| Chillers |
| Wavemakers |
| Protein skimmers |
| Auto top-off systems |
| UV sterilizers. |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of JBJ Aquariums logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of JBJ Aquariums.