• 29 Nov, 2023

Feeling uncertain about how to claim the Kmart warranty? Review the steps outlined below.

3 Simple Steps for Kmart Warranty Claim:

Step 1:

  • It is important to note that there is no registration method followed by the Kmart. Subjects such as tracking the orders, delivery, order changes, exchange returns, payments, and other supports have clearly been explained on the help and FAQs page.

  • The facility for tracking your order is available, and you should supply your order number and email address for your order status to be checked. The tracking ID number and link are sent with the shipping confirmation email after your product is dispatched.

  • The activation of the tracking ID takes up to one business day, and a total of four business days are taken for the entire order process, from dispatch to the confirmation of shipping details via email.

Step 2:

  • The products that are in original packaging with instruction manuals and all accessories, unworn, unused, and unassembled are permitted to return within 60 days. The fixed timeframe is for non-OnePass members. The OnePass members can return the products within 365 days.

  • The products returned after 60 days will be eligible to claim an exchange voucher with several exclusions. These items include, and are subject to change, products related to Christmas, Easter, Halloween, Mother's Day, and Father's Day.

  • In order to process a refund, you'll be required to provide relevant information for your return or to meet legal requirements. Failure to provide this information may result in the inability to process your return.

Step 3:

  • Besides the existing contact means, phone and email, the customer service center has AI-assisted live chat, which works round the clock. You can directly access orders, FAQs, and returns from the contact page.

  • The response time for emails is 1-2 business days, and you may experience longer wait times during peak hours for phone calls.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1800 124 125

Place a call to get more support for warranty claim

Contact Address

690 Springvale Road,
Mulgrave VIC-3170,

What is covered under the Kmart Warranty?

The warranty applies to damaged or faulty white goods during the warranty period. Kmart will repair or replace all covered products, and white goods also include an in-home repair service.

  • 60-day return policy

What is NOT covered under the Kmart Warranty?

Products damaged due to misuse, abuse, acts of nature, or normal wear and tear will not be included in the provided warranty coverage. Additionally, products that fail to adhere to the instructions in the manuals are not covered.

About Kmart

Kmart operates over 300 stores throughout Australia and New Zealand, catering to millions of customers annually. Their objective is to persistently enhance the shopping experience, consistently delighting customers with lifelong affordability in every store, aisle, and online transaction. Originating from humble roots in Burwood East, Victoria in 1969, Kmart forged a commitment to providing an affordable lifestyle for all Australians. This marked the inception of a reliable Australian icon that has transformed the way people in Australia and New Zealand approach shopping.

Products of Kmart

Pants Belts Hats Sunglasses Wallets Watches

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kmart logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kmart.