PlayStore & App Store
3 Simple Steps for Doss Warranty Claim
Step 1:
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To confirm ownership, receive important updates, and learn about new offers, please register your DOSS products. Your name, email, address, name of the product, date of purchase, and other required details are needed to register your product.
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Proof of purchase is mandatory to claim the warranty. Quality-related defects on items sold directly by DOSS are covered by a one-year limited warranty. The defective product's warranty number is important. There may be a necessity to send the product for valuation.
Step 2:
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If you've bought a product through the official website and wish to initiate a return for reimbursement, you have a 30-day window starting from the date the item was delivered to the specified shipping address. There are no shipping charges needed to return.
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Upon the item's arrival at the warehouse, the processing time for a return and the issuance of a refund usually ranges from 1 to 2 days for PayPal. However, depending on your credit card company, this process may extend up to 10-14 days.
Step 3:
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Getting in touch with customer support via email will help you receive a faster response from them than making a direct phone call. The response time is within 24 hours. The support from the email is active around the clock.
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During the warranty process, Doss may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year limited warranty period.
Doss Warranty Period:
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1-year limited warranty
Real Experiences with Doss Warranty Claims:
Typical Processing Time: Once your item reaches the warehouse, PayPal refunds usually take 1–2 days. Credit card refunds may take 10–14 days.
Reason for Common Delays: Delays often happen due to missing proof of purchase, incorrect serial numbers, shipping issues, limited local support, or manufacturer/third-party processing.
Helpful Tip to make the claim easier: Keep your receipt and original packaging. Check the DOSS manual for troubleshooting before submitting a claim, it can save time.
Required Documents for Your Doss Warranty Claims:
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Proof of purchase (sales receipt or invoice)
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Order number
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Reason for return
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Photos or videos clearly showing the issue
Doss Contact Information:
Contact Address
4078 Mission Blvd,
Montclair, CA-91763,
USA.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Doss warranty hassle-free.
Useful Links:
What is covered under the Doss Warranty?
A comprehensive one-year limited warranty safeguards against quality-related defects in products directly sold by DOSS. This coverage begins from the moment of delivery to the specifically designated shipping address.
What is NOT covered under the Doss Warranty?
Products without the proof of purchase
- Lost or stolen products
- Items that have passed their warranty period
- Non-quality-related issues (after 30 days of purchase)
- Free products, Repairs through third parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Doss Warranty FAQs:
What if my DOSS item is defective but I’m outside the 30-day refund window?
If your DOSS item is defective but out of the 30-day refund period, please don’t hesitate to contact the customer support team. A resolution will be provided based on the nature of the defect.
Does the DOSS warranty cover free products, repairs done through third parties, or damage caused by outside sources?
The DOSS warranty does not cover free products or repairs done by third parties. It also does not cover damage caused by outside sources.
What is the warranty on Doss speakers?
Doss provides a warranty for one year. It starts when the product reaches the shipping address. If your speaker becomes defective within our one-year factory warranty period. It will be covered.
Products of Doss:
Our complete claim assistance covers all Doss products, including:
| Product name |
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| Extreme Boom Pro D100 |
| Extreme Boom Pro D300 |
| SoundBox Pro+ P400 |
| Doss Candy Mini Bluetooth Speaker |
| Doss SoundBox H100 Bluetooth Speaker |
| Doss PartyBoom Bluetooth Party Speaker |
| Doss SoundBox XL Wireless Speakers for Home |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Doss logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Doss.