3 Simple Steps for Kingston Brass Warranty Claim

Step 1:

• The foundation of your protection begins with Product Registration. To activate your coverage and ensure you receive the correct replacement parts for your specific model, you must register your fixtures on the official Kingston Brass website. This administrative step acts as a mechanical necessity to streamline future support and verify your status as the original owner.

• During registration, you will need to provide your Model Number (found on the original packaging or installation guide) and a digital copy of your Dated Proof of Purchase. Successfully registering your hardware ensures that if a manufacturing defect such as a valve leak or a casting flaw occurs, the technical team already has your unit's history on file, allowing for a faster transition to the repair or replacement phase.

Step 2:

• If your plumbing fixture suffers a hardware failure, such as a dripping spout or a non-responsive handle, you must coordinate with your Professional Plumber or an authorized service partner. Kingston Brass provides a comprehensive library of technical diagrams and replacement part guides to assist in diagnosing and restoring your hardware.

• You should first inspect the unit to identify the specific component requiring attention. You must provide a detailed description of the fault and your model number. The technical team will perform a formal assessment to determine if the failure is a warrantable manufacturing defect. For internal mechanical issues, the brand may coordinate the delivery of replacement ceramic cartridges or valves directly to your home.

Step 3:

• To finalize your claim or get specialized technical guidance, you can use contact us directly via the official Kingston Brass support channels. If you have questions regarding coverage limitations or need to obtain a Return Merchandise Authorization (RMA) number before returning any specialized fixtures, speaking with a representative is the required final step.

• The support team can be reached via the digital contact us form on the official website for troubleshooting assistance and claim authorization. Once the team validates a solution, they will provide the necessary factory-certified components or guidance to return your product to its original performance standards, ensuring your kitchen or bathroom remains fully functional and elegant.

Kingston Brass Warranty Period:

• 10-Year Limited Warranty for residential use

• 1-Year Limited for commercial applications.