PlayStore & App Store
The foundation of your protection begins with Product Registration. While apparel does not typically require a digital activation code, creating a Lee account and maintaining a digital record of your purchase acts as a mechanical necessity to streamline future support. This ensures you are recognized as the original owner for any quality-related inquiries.
When saving your purchase data, ensure you have the Style Number (found on the small white tag inside the garment) and a digital copy of your Dated Proof of Purchase. Successfully documenting your gear ensures that if a manufacturing defect such as a hardware failure on a zipper or a structural seam flaw occurs, the technical team can verify the production batch and facilitate a faster resolution.
If your apparel suffers a hardware failure, such as a broken rivet or a non-responsive zipper, the primary route for resolution is through the Authorized Retailer where the item was purchased or the official support team. Lee utilizes a professional assessment process to distinguish between manufacturing flaws and wear and tear.
You should first inspect the garment to identify the specific defect. You must provide a detailed description of the fault and the style number from the internal tag. The quality team will perform a formal assessment to determine if the failure is a warrantable manufacturing defect. For items purchased through independent retailers or e-commerce platforms, the store's return policy typically serves as the primary gateway for hardware restorations.
To finalize your claim or get specialized guidance on a quality issue, you can utilize the official Support Channels provided by the brand. If you have questions regarding the lifespan of specific fabrics or need to obtain specialized assistance for a defect, getting in touch with the specialized consumer service team is the required final step to validate your solution.
The support team can be reached through the Contact Us form on the official website for troubleshooting assistance and claim authorization. Once the team verifies the issue, they will provide instructions for a replacement or another suitable resolution, ensuring your wardrobe remains functional and maintains the high standard expected of the brand.
Typically a 1-Year Limited Warranty against defects in materials and workmanship.
Lee Consumer Relations, 400 N. Elm Street, Greensboro, NC 27401, USA.
Let Warranty Valet assist you in claiming Lee warranty hassle-free.
Eligible for Coverage: The Lee Quality Guarantee
Exclusions: Standard Protection Limitations
Our complete claim assistance covers all Lee products, including:
| Product name |
|---|
| Heritage |
| Lee 101 (Premium Selvedge) |
| Rider Jackets |
| Iconic Bib Overalls. |
| Modern Comfort |
| Extreme Motion |
| Total Freedom |
| Legendary Series. |
| Fits |
| Slim |
| Straight |
| Relaxed |
| Specialized Big & Tall collection. |
| Women's |
| Secretly Shapes |
| Ultra Lux |
| Vintage-inspired high-rise fits. |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Lee logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Lee.