Step 1:

  • The foundation of your protection begins with Product Registration. While apparel does not typically require a digital activation code, creating a Lee account and maintaining a digital record of your purchase acts as a mechanical necessity to streamline future support. This ensures you are recognized as the original owner for any quality-related inquiries.

  • When saving your purchase data, ensure you have the Style Number (found on the small white tag inside the garment) and a digital copy of your Dated Proof of Purchase. Successfully documenting your gear ensures that if a manufacturing defect such as a hardware failure on a zipper or a structural seam flaw occurs, the technical team can verify the production batch and facilitate a faster resolution.

Step 2:

  • If your apparel suffers a hardware failure, such as a broken rivet or a non-responsive zipper, the primary route for resolution is through the Authorized Retailer where the item was purchased or the official support team. Lee utilizes a professional assessment process to distinguish between manufacturing flaws and wear and tear.

  • You should first inspect the garment to identify the specific defect. You must provide a detailed description of the fault and the style number from the internal tag. The quality team will perform a formal assessment to determine if the failure is a warrantable manufacturing defect. For items purchased through independent retailers or e-commerce platforms, the store's return policy typically serves as the primary gateway for hardware restorations.

Step 3:

  • To finalize your claim or get specialized guidance on a quality issue, you can utilize the official Support Channels provided by the brand. If you have questions regarding the lifespan of specific fabrics or need to obtain specialized assistance for a defect, getting in touch with the specialized consumer service team is the required final step to validate your solution.

  • The support team can be reached through the Contact Us form on the official website for troubleshooting assistance and claim authorization. Once the team verifies the issue, they will provide instructions for a replacement or another suitable resolution, ensuring your wardrobe remains functional and maintains the high standard expected of the brand.

Lee Warranty Period:

  • Typically a 1-Year Limited Warranty against defects in materials and workmanship.

Lee Contact Information:

Phone Number

leeconsumerservice@kontoorbrands.com

Monday – Friday, 8:00 AM – 5:00 PM (CST).

Contact Address

Lee Consumer Relations, 400 N. Elm Street, Greensboro, NC 27401, USA.

  • Chat or Submit a Claim

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Useful Links:

What is covered under the Lee Warranty?

Eligible for Coverage: The Lee Quality Guarantee

  • Hardware Integrity: Coverage for manufacturing defects in zippers, buttons, rivets, and snaps.
  • Structural Seams: Protection against premature seam failure or unraveling due to factory errors.
  • Fabric Workmanship: Coverage for material flaws, such as weaving defects or dye inconsistencies present upon purchase.
  • Workmanship Errors: Protection against improper factory assembly or pocket attachment defects.
  • Direct Restoration: Provision of a replacement or credit if a manufacturing flaw is verified by the quality team.

What is NOT covered under the Lee Warranty?

Exclusions: Standard Protection Limitations

  • Normal Wear: Protection does not cover the natural fading of denim (whiskering) or fabric thinning over time.
  • Accidental Damage: Damage resulting from snags, stains, improper laundering, or "blowouts" from excessive friction.
  • Unauthorized Mods: Any protection is void if the garment has been tailored or modified by a third party.
  • Environmental Abuse: Issues resulting from exposure to harsh chemicals, excessive heat, or improper storage.

Products of Lee:

Our complete claim assistance covers all Lee products, including:

Product name
Heritage
Lee 101 (Premium Selvedge)
Rider Jackets
Iconic Bib Overalls.
Modern Comfort
Extreme Motion
Total Freedom
Legendary Series.
Fits
Slim
Straight
Relaxed
Specialized Big & Tall collection.
Women's
Secretly Shapes
Ultra Lux
Vintage-inspired high-rise fits.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Lee logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Lee.