The customer service team will address any questions or issues promptly via email or phone, aiming to deliver the optimal solution for your needs.
No returns should be made to the store. Kindly reach out to the customer service team via phone or email for replacements or any other assistance.
You can extend the original length of the warranty period by registering the product within fourteen days of the date of purchase on the original website. The extension limit is up to 180 days from 90 days.
All warranty coverage is exclusively for the original purchaser of the product and cannot be assigned or transferred.
To validate the warranty, you must retain the original store or online purchase receipt as proof of purchase.
These documents should be provided when filing a warranty claim. Replacement parts must be sourced exclusively from authorized Sportspower agents.
2-year warranty on the frame of trampolines
If you are having trouble contacting Kinertial Trampolines, submit a claim here.
Throughout the warranty period, Sportspower will offer repair or replacement of any defective equipment or covered parts. The Purchaser is responsible for all handling, transportation, delivery, and incidental charges related to servicing the equipment. In cases involving products with multiple accessories, only the faulty part or accessory will be replaced.
This warranty does not cover defects arising from improper use of the product, including failure to follow instructions, accidental damage, misuse, or unauthorized tampering. Specifically excluded from the Sportspower Limited Warranty are a) products used for commercial or rental purposes; b) loss or damage due to abuse, repairs by unauthorized individuals, negligence, misuse (including exposure to environmental elements like sun or moisture, improper storage, and failure to follow operating instructions), natural disasters such as fire or flood, improper transportation, or misuse beyond specified limits in the User’s Manual; and c) defects, damages, or accidents resulting from the use of non-Sportspower or unauthorized parts.
Our claim assistance covers all Kinertial Trampolines products, including:
| Product name |
|---|
| Super Star Metal Swing Set |
| Arcadia Metal Swing Set |
| Big Ridge Swing Set |
| Power Play Time Swing Set |
| Sunnyslope Wooden Swing Set |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kinertial Trampolines logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kinertial Trampolines.