Step 1:

  • There is no need to stress if the products stop functioning during the warranty period, as Dura-Trel strives to provide you with a replacement promptly when you inform them.

  • The material that shows signs of defects will only be replaced, and the replacement policy excludes charges for labor.

Step 2:

  • You can make your warranty claim by sending your complaints, along with a detailed explanation of the defects that occurred in the products, to the registered office address.

  • The costs for the reinstallation or removal of the products must be paid by the customers.

Step 3:

  • Dura-Trel, Inc. retains the authority to modify or discontinue its designs, and/or colors.

  • Dura-Trel, Inc. is not responsible for any incidental, special, or consequential damages resulting from the use of its products.

Dura-Trel Warranty Period:

  • 20-year limited manufacturer warranty

Dura-Trel Contact Information:

Email Support

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Phone Number

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Contact Address

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  • Chat or Submit a Claim

    If you are having trouble contacting Dura-Trel, submit a claim here.

What is covered under the Dura-Trel Warranty?

Dura-trel, Inc. warrants that its products will be free from manufacturing defects such as delamination, peeling, flaking, corrosion, cracking, crazing, and excessive fading or bleaching that causes the PVC to revert to its natural color, for a period of 20 years from the date of purchase.

What is NOT covered under the Dura-Trel Warranty?

The warranty does not cover physical abuse, misuse, neglect, or improper storage. It also excludes improper installation or installations that do not strictly follow Dura-Trel, Inc.'s written instructions. This warranty is void if the materials are painted, varnished, or coated with any substance. Dura-Trel, Inc. is not responsible for damage to the product during shipping. Additionally, the warranty does not cover damage caused by atmospheric pollutants, hail, lightning, hurricanes, tornadoes, windborne objects, earthquakes, fire, mildew, natural disasters, building or ground settlement, or exposure to stress or weight.

Products of Dura-Trel:

Our claim assistance covers all Dura-Trel products, including:

Product name
Trellises
Garden Trellises
Whites in Arbors
Raised Planter Boxes
Arbor in Trellises

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dura-Trel logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dura-Trel.