There is no need to stress if the products stop functioning during the warranty period, as Dura-Trel strives to provide you with a replacement promptly when you inform them.
The material that shows signs of defects will only be replaced, and the replacement policy excludes charges for labor.
You can make your warranty claim by sending your complaints, along with a detailed explanation of the defects that occurred in the products, to the registered office address.
The costs for the reinstallation or removal of the products must be paid by the customers.
Dura-Trel, Inc. retains the authority to modify or discontinue its designs, and/or colors.
Dura-Trel, Inc. is not responsible for any incidental, special, or consequential damages resulting from the use of its products.
20-year limited manufacturer warranty
Let Warranty Valet assist you in claiming Dura-Trel warranty hassle-free.
Dura-trel, Inc. warrants that its products will be free from manufacturing defects such as delamination, peeling, flaking, corrosion, cracking, crazing, and excessive fading or bleaching that causes the PVC to revert to its natural color, for a period of 20 years from the date of purchase.
The warranty does not cover physical abuse, misuse, neglect, or improper storage. It also excludes improper installation or installations that do not strictly follow Dura-Trel, Inc.'s written instructions. This warranty is void if the materials are painted, varnished, or coated with any substance. Dura-Trel, Inc. is not responsible for damage to the product during shipping. Additionally, the warranty does not cover damage caused by atmospheric pollutants, hail, lightning, hurricanes, tornadoes, windborne objects, earthquakes, fire, mildew, natural disasters, building or ground settlement, or exposure to stress or weight.
Our claim assistance covers all Dura-Trel products, including:
| Product name |
|---|
| Trellises |
| Garden Trellises |
| Whites in Arbors |
| Raised Planter Boxes |
| Arbor in Trellises |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dura-Trel logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dura-Trel.