3 Simple Steps for Dura-Trel Warranty Claim:

Step 1:

  • There is no need to stress if the products stop functioning during the warranty period, as Dura-Trel strives to provide you with a replacement promptly when you inform them.

  • The material that shows signs of defects will only be replaced, and the replacement policy excludes charges for labor.

Step 2:

  • You can make your warranty claim by sending your complaints, along with a detailed explanation of the defects that occurred in the products, to the registered office address.

  • The costs for the reinstallation or removal of the products must be paid by the customers.

Step 3:

  • Dura-Trel, Inc. retains the authority to modify or discontinue its designs, and/or colors.

  • Dura-Trel, Inc. is not responsible for any incidental, special, or consequential damages resulting from the use of its products.

  • During the warranty process, Dura-Trel may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.

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If you have trouble contacting Dura-Trel, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!

What is covered under the Dura-Trel Warranty?

Dura-trel, Inc. warrants that its products will be free from manufacturing defects such as delamination, peeling, flaking, corrosion, cracking, crazing, and excessive fading or bleaching that causes the PVC to revert to its natural color, for a period of 20 years from the date of purchase.

  • 20-year limited manufacturer warranty

What is NOT covered under the Dura-Trel Warranty?

The warranty does not cover physical abuse, misuse, neglect, or improper storage. It also excludes improper installation or installations that do not strictly follow Dura-Trel, Inc.'s written instructions. This warranty is void if the materials are painted, varnished, or coated with any substance. Dura-Trel, Inc. is not responsible for damage to the product during shipping. Additionally, the warranty does not cover damage caused by atmospheric pollutants, hail, lightning, hurricanes, tornadoes, windborne objects, earthquakes, fire, mildew, natural disasters, building or ground settlement, or exposure to stress or weight.

About Dura-Trel

Elevate your outdoor spaces with Dura-Trel exquisite range of outdoor decor. Crafted with high-quality, maintenance-free PVC, Dura-Trel products are designed to withstand the elements while adding a touch of elegance to your garden, patio, or backyard. With a 20-year warranty ensuring durability and freedom from defects, their decor pieces promise lasting beauty and functionality. Transform your outdoors into a serene oasis with Dura-Trel's stylish arbors, trellises, planters, and more, and enjoy the perfect blend of form and function in every piece.

Products of Dura-Trel

Trellises Garden Trellises Whites in Arbors Raised Planter Boxes Arbor in Trellises

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dura-Trel logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dura-Trel.