3 Simple Steps for John Lewis Warranty Claim

Step 1:

  • John Lewis & Partners does not follow any particular methods to register your products. You can directly contact their customer support to resolve your issue. They are trained enough to provide solutions for all issues like returns, refunds, guarantees, membership, products, stocks, and more.

  • Your email, password, and personal and residential details are important in creating an account. To check the status of the orders made online, you have to provide your order number and email address. To track in-store orders, a different procedure is followed compared to online orders.

Step 2:

  • You have the option to return the product within thirty-five days with proof of purchase. Ensure that the product is returned in good and resellable condition, in its original packaging with labels, unused, without personal data, and unregistered to a user.

  • A duration of thirty days is given for the product with manufacturing faults to be returned. Repair or replacement will be done following the terms of the Consumer Rights Act enacted in 2015.

  • John Lewis & Partners uses the payment method used for the purchase you made to refund your amount within 14 days.

Step 3:

  • By opting for one of the covered topics on the contact page, you will get a clear understanding of the functions of their product and their policies, and membership cardholders will be able to receive their rewards.

  • Upon visiting the official website, you will gain insights into their most recent products, special offers, and gift options.

  • During the warranty process, John Lewis may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2 or 5-year warranty period.

John Lewis Warranty Period:

  • 2-year guarantee on Apple products, audio, and video products, small electrical appliances

  • 5-year guarantee on TVs

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John Lewis Contact Information:

Phone Number

+44 03456 050 144

Mon-Sun: 8am - 9pm

Contact Address

171 Victoria Street,
London-SW1E 5NN,
United Kingdom.

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Let Warranty Valet assist you in claiming John Lewis warranty hassle-free.

What is covered under the John Lewis Warranty?

John Lewis warranty policy applies to:

  • The guarantee applies when authorized service technicians provide repair services.
  • The guarantee is accessible in case of a malfunction in any operational component of your product within the warranty period.
  • If your product cannot be repaired, it will be replaced with either the same model or one with comparable specifications.
  • In the absence of an equivalent product, you will be offered either the closest alternative or a refund of its value on a John Lewis E-gift card.

What is NOT covered under the John Lewis Warranty?

John Lewis warranty policy applies to:

  • The guarantee excludes coverage for accidental damage.
  • Repair costs arising from external factors such as computer viruses, faulty software, fire, theft, and weather are not covered.
  • Repair costs resulting from failure to adhere to the manufacturer's general care, maintenance instructions, and installation guidelines are excluded.
  • Failures due to an incorrect or abnormal electrical supply or signal lead connection are not covered.
  • Defects in external wiring or electrical connections not forming part of the covered product are excluded.
  • Consumables such as external storage cards, games, and applications are not covered.
  • Data loss is not covered under the guarantee.
  • Cosmetic damage, such as scratches, dents, corrosion, or color alterations, where the function of the product is unaffected, is excluded.
  • Loss suffered due to the inability to use the product or any loss beyond the purchase price of the original item is not covered.
  • Services such as servicing, inspecting, or cleaning of the product are excluded from the guarantee.
  • Failure to follow the manufacturer's instructions and installation guidelines is not covered.
  • Deliberate damage or neglect of the product is excluded.
  • Third-party applications are not covered under the guarantee.
  • Services for goods purchased and used outside of the UK, the Isle of Man, and the Channel Islands are not covered.

Products of John Lewis:

Our claim assistance covers all John Lewis products, including:

Product name
Bed Sheets
Pillows
Duvets
Socks
Boots
Bags
Belts

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of John Lewis logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of John Lewis.