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3 Simple Steps for John Lewis Warranty Claim
Step 1:
If your product develops a fault, contact the official John Lewis Customer Support to start the warranty or guarantee claim process.
Keep your proof of purchase, order number, account email address, and product details ready, as these are required to verify your warranty coverage.
You can manage online orders, track deliveries, and access purchase history through your John Lewis Account.
Step 2:
Most products can be returned within 35 days if they are unused, in resellable condition, and include the original packaging, labels, and proof of purchase.
Products with manufacturing defects may qualify for a repair, replacement, or refund under the Consumer Rights Act 2015 and the applicable John Lewis guarantee period.
Once the product is inspected and approved, refunds are usually processed back to the original payment method within the stated return timeframe.
Step 3:
After reviewing your claim, John Lewis & Partners may offer a repair service, replacement product, or refund, depending on the issue and warranty terms.
Certain products may include extended guarantees, such as 2-year or 5-year warranties, depending on the item category and manufacturer coverage.
For more assistance, visit the official John Lewis Help & Support Page to access warranty information, returns support, delivery help, and product guidance.
John Lewis Warranty Period:
2-year guarantee on Apple products, audio, and video products, small electrical appliances
5-year guarantee on TVs
Real Experiences with John Lewis Warranty Claims:
Typical Processing Time: Most John Lewis warranty claims are resolved within 7–14 business days depending on inspection and repair availability.
Reason for Common Delays: Common delays happen due to missing receipts, product inspection requirements, or waiting for manufacturer-approved repairs.
Helpful Tip to make the claim easier: Keep your original receipt, order confirmation email, and product serial number ready before contacting support.
Required Documents for Your John Lewis Warranty Claims:
Original purchase receipt or invoice
Order confirmation email
Product serial number or model number
John Lewis Contact Information:
Contact Address
171 Victoria Street,
London-SW1E 5NN,
United Kingdom.
Useful Links:
What is covered under the John Lewis Warranty?
John Lewis warranty policy applies to:
- Mechanical and electrical breakdowns during normal use
- Manufacturing defects and faulty workmanship
- Repair costs including parts and labour during the guarantee period
- Replacement product if repair is not possible
- TVs, electricals, appliances, lighting, furniture, bedding, cookware, bathroom fittings, luggage, baby products, and selected home products
- Manufacturer guarantee support in addition to John Lewis coverage
What is NOT covered under the John Lewis Warranty?
John Lewis warranty policy applies to:
- Mechanical and electrical breakdowns during normal use
- Manufacturing defects and faulty workmanship
- Repair costs including parts and labour during the guarantee period
- Replacement product if repair is not possible
- TVs, electricals, appliances, lighting, furniture, bedding, cookware, bathroom fittings, luggage, baby products, and selected home products
- Manufacturer guarantee support in addition to John Lewis coverage
John Lewis Warranty FAQs
What products are covered under the John Lewis guarantee or warranty policy?
John Lewis warranties commonly cover manufacturing defects for products such as handbags, furniture, kitchenware, baby products, electronics, and home appliances. Coverage varies by product category and brand, so checking the individual product guarantee is recommended.
How long is the warranty period for John Lewis products?
Warranty periods at John Lewis differ depending on the product type and manufacturer. Many electronics, home appliances, nursery items, and furniture products include a 1-year or extended guarantee for added customer protection.
Can I claim a repair or replacement for damaged John Lewis products?
Yes, eligible products with manufacturing defects may qualify for a free repair, replacement, or refund under the John Lewis guarantee. The product condition and warranty status will be checked before approval.
What documents are required for a John Lewis warranty claim?
You usually need the original purchase receipt, order confirmation email, product details, and photos of the issue if applicable. Having these documents ready can make the claim process faster and smoother.
Does John Lewis warranty cover handbags, wallets, and fashion accessories?
Yes, selected handbags, wallets, purses, and fashion accessories sold by John Lewis may include manufacturer warranty coverage against workmanship or material defects. Normal wear and tear or accidental damage is generally excluded.
How can I contact John Lewis customer support for warranty or service help?
You can contact John Lewis customer service through live chat, phone support, email, or by visiting a physical store. Their support team can help with warranty claims, product troubleshooting, repairs, returns, and delivery concerns.
Does John Lewis offer warranty support for baby products like prams, car seats, and high chairs?
Yes, many baby products including prams, pushchairs, car seats, high chairs, cot beds, and nursery furniture purchased from John Lewis come with manufacturer-backed warranty coverage and after-sales support.
Can I return or exchange faulty products purchased from John Lewis online?
Yes, faulty or damaged products bought online from John Lewis may qualify for return, exchange, repair, or refund based on the return policy and warranty terms. Customers should report the issue as soon as possible after discovering the defect.
What should I do if my John Lewis product develops a fault after purchase?
If your John Lewis product develops a fault, contact customer support immediately and explain the issue with supporting photos or videos if needed. The team will assess whether the product qualifies for warranty repair, replacement, or further technical assistance.
Products of John Lewis:
Our complete claim assistance covers all John Lewis products, including:
| Product name |
|---|
| Furniture |
| Sofas |
| Chairs |
| Tables |
| Beds |
| Wardrobes |
| Mattresses |
| Headboards |
| Home Decor |
| Wall Art |
| Mirrors |
| Rugs |
| Cushions |
| Curtains |
| Photo Frames |
| Lighting |
| Ceiling Lights |
| Table Lamps |
| Wall Lights |
| Bathroom Lighting |
| Kitchen & Dining |
| Dinner Sets |
| Plates |
| Bowls |
| Mugs |
| Drinking Glasses |
| Champagne Glasses |
| Teapots |
| Cutlery |
| Fashion – Women |
| Dresses |
| Tops |
| Jumpers |
| Trousers |
| Coats |
| Jackets |
| Shoes |
| Handbags |
| Cross Body Bags |
| Belts |
| Hats |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of John Lewis logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of John Lewis.