3 Simple Steps for John Lewis Warranty Claim:

Step 1:

  • John Lewis & Partners does not follow any particular methods to register your products. You can directly contact their customer support to resolve your issue. They are trained enough to provide solutions for all issues like returns, refunds, guarantees, membership, products, stocks, and more.

  • Your email, password, and personal and residential details are important in creating an account. To check the status of the orders made online, you have to provide your order number and email address. To track in-store orders, a different procedure is followed compared to online orders.

Step 2:

  • You have the option to return the product within thirty-five days with proof of purchase. Ensure that the product is returned in good and resellable condition, in its original packaging with labels, unused, without personal data, and unregistered to a user.

  • A duration of thirty days is given for the product with manufacturing faults to be returned. Repair or replacement will be done following the terms of the Consumer Rights Act enacted in 2015.

  • John Lewis & Partners uses the payment method used for the purchase you made to refund your amount within 14 days.

Step 3:

  • By opting for one of the covered topics on the contact page, you will get a clear understanding of the functions of their product and their policies, and membership cardholders will be able to receive their rewards.

  • Upon visiting the official website, you will gain insights into their most recent products, special offers, and gift options.

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Phone Number

+44 03456 050 144

Mon-Sun: 8am - 9pm

Contact Address

171 Victoria Street,
London-SW1E 5NN,
United Kingdom.

What is covered under the John Lewis Warranty?

The guarantee applies when authorized service technicians provide repair services. This is accessible to you in case of a malfunction in any operational component of your product within the warranty period. If your product cannot be repaired, it will be replaced with either the same model or one with comparable specifications. In the absence of an equivalent product, you will be offered either the closest alternative or a refund of its value on a John Lewis E-gift card.

  • 2-year guarantee on Apple products, audio, and video products, small electrical appliances

  • 5-year guarantee on TVs

What is NOT covered under the John Lewis Warranty?

The guarantee excludes coverage for accidental damage, and repair costs arising from external factors like computer viruses, faulty software, fire, theft, and weather. It also does not cover repair costs resulting from a failure to adhere to the manufacturer's general care, maintenance instructions, and installation guidelines. Failure due to an incorrect or abnormal electrical supply or signal lead connection, defects in external wiring or in the electrical connection not forming part of the covered product, consumables such as external storage cards, games, and applications, data loss, cosmetic damage such as scratches, dents, corrosion, or color alterations where the function of the product is unaffected, any loss suffered due to the inability to use the product or any loss beyond the purchase price of the original item is not covered. Additionally, services such as servicing, inspecting, or cleaning of the product are not covered, and failure to follow the manufacturer's instructions and installation guidelines is excluded. Deliberate damage or neglect of the product, third-party applications, and services for goods purchased and used outside of the UK, the Isle of Man, and the Channel Islands are also not covered by the guarantee.

About John Lewis

John Lewis & Partners, a prestigious British retail brand, runs upscale department stores across the United Kingdom, with additional concessions in Ireland. Within the employee-owned mutual organisation called the John Lewis Partnership, the brand offers a range of general merchandise. This partnership stands as the largest cooperative in the United Kingdom. As of October 2018, the John Lewis Partnership managed 52 John Lewis stores across Great Britain. Since 2007, John Lewis has gained recognition for its memorable Christmas television advertisements, widely shared on social media. Notable campaigns include The Bear and the Hare, Monty's Christmas, and Man on the Moon.

Products of John Lewis

Bed Sheets Pillows Duvets Socks Boots Bags Belts

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of John Lewis logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of John Lewis.