The provided three steps have to be completed to register your product. Creating an account is the initial step; the completion of the first step gets you to the products area, which is the second step. After this, the last step involves enrolling your product using the form.
All refurbished products are covered by a 12-month warranty and provided with a significant discount in comparison to purchasing the identical product brand new.
Dualit has a 14 working days timeframe for customers to return the product if they are not happy with it. The direct returning cost of the goods must be paid by the customers. The refund is provided only for the price of the product.
All products should be returned in unused condition and in the original packaging with the receipt. Within three days from the date you receive the goods, file a complaint in case you receive damaged items.
The time period for the return to be processed ranges from 10-14 working days. You are recommended to send the goods to the given address.
You should fill out the form, including your name, email, and other relevant fields, to get in touch with customer support. They are available on weekdays only.
The product code, model, and serial number should be included when contacting them through email about the Dualit product. The details are on the beneath of the appliance.
During the warranty process, Dualit may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Dualit, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The guarantee extends to products exhibiting defects in materials, authentic manufacturing faults, or issues in workmanship that emerge within the guarantee period. At their discretion, they will either repair or replace the defective parts at no cost. The guarantee encompasses both parts and labor.
1-year guarantee on all Dualit appliances
The guarantee does not extend to instances where the product is not used in accordance with Dualit's instructions or is not properly maintained, such as failing to descale coffee machines regularly. It also does not cover situations where the product is connected to an unsuitable electricity supply, experiences accidental damage, abuse, or misuse, undergoes unauthorized modification, dismantling, or interference by someone other than Dualit or an approved agent, or is subject to theft or attempted theft.
Dualit's achievement can be attributed to a steadfast vision for the company and its products, a vision that has remained unchanged since Max Gort-Barten established the company in the 1940s. The company's growth is fueled by an intuitive approach, identifying and meeting customer needs, and surpassing their expectations. The creation of new products involves meticulous design and engineering, adherence to rigorous quality standards, occasional re-engineering, and frequent enhancements. Each product undergoes thorough testing, including destructive testing, before being deemed worthy of the Dualit badge. Maintaining this badge requires the successful passage of all elements through Dualit's stringent quality control process.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dualit logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dualit.