The provided three steps have to be completed to register your product. Creating an account is the initial step; the completion of the first step gets you to the products area, which is the second step. After this, the last step involves enrolling your product using the form.
All refurbished products are covered by a 12-month warranty and provided with a significant discount in comparison to purchasing the identical product brand new.
Dualit has a 14 working days timeframe for customers to return the product if they are not happy with it. The direct returning cost of the goods must be paid by the customers. The refund is provided only for the price of the product.
All products should be returned in unused condition and in the original packaging with the receipt. Within three days from the date you receive the goods, file a complaint in case you receive damaged items.
The time period for the return to be processed ranges from 10-14 working days. You are recommended to send the goods to the given address.
You should fill out the form, including your name, email, and other relevant fields, to get in touch with customer support. They are available on weekdays only.
The product code, model, and serial number should be included when contacting them through email about the Dualit product. The details are on the beneath of the appliance.
During the warranty process, Dualit may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.
1-year guarantee on all Dualit appliances
County Oak Way,
Crawley-RH11 7ST,
United Kingdom.
If you are having trouble contacting Dualit, submit a claim here.
The guarantee extends to products exhibiting defects in materials, authentic manufacturing faults, or issues in workmanship that emerge within the guarantee period. At their discretion, they will either repair or replace the defective parts at no cost. The guarantee encompasses both parts and labor.
The guarantee does not extend to instances where the product is not used in accordance with Dualit's instructions or is not properly maintained, such as failing to descale coffee machines regularly. It also does not cover situations where the product is connected to an unsuitable electricity supply, experiences accidental damage, abuse, or misuse, undergoes unauthorized modification, dismantling, or interference by someone other than Dualit or an approved agent, or is subject to theft or attempted theft.
Our claim assistance covers all Dualit products, including:
| Product name |
|---|
| Kettles |
| Toasters |
| Coffee Machines |
| Coffee Grinders |
| Bottle Warmers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dualit logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dualit.