3 Simple Steps for Jaybird Warranty Claim:

Step 1:

  • By providing the necessary details in the contact form, customer support will reach out to you as soon as possible. The fields to be completed are name, residential address, product, and contact details, with an attachment box where files such as copies of the receipt and any other documents can be uploaded.

  • You can enjoy the following benetits of having an account: saving order history, payment and address information and profile. The instructions on ordering, returning, privacy, security and creating are on the separate page.

  • Tracking your orders can also be done through your account. The order number and CC soft descriptor should be provided.

Step 2:

  • Jaybird has a 30-day money-back guarantee policy that covers the purchase price and original shipping and handling charges, if applicable, for the refund. Engraved orders cannot be accepted for return.

  • Please attach the return prepaid shipping label sent by them on the package of the product that you are to return. Within three weeks of them receiving your product, the refund will be credited to your account.

  • The products bought from the official website are permitted to be returned under an extended holiday return policy. The time period to return the product is 30 days. The warranty coverage, named the Logitech limited hardware warranty, is provided based on the type of product.

Step 3:

  • Logitech Dented Box items are products housed in outer boxes that may display signs of tearing, scratching, denting, or other markings. However, rest assured that the product inside is guaranteed to be in brand-new condition, fully warranted, and comes with a limited 30-day return policy.

  • Logitech refurbished products refer to tangible items that customers have returned to Logitech for assessment, examination, and restoration performed by certified technicians. 

  • It's important to be aware that certain refurbished items might exhibit minor imperfections such as dents, scratches, or other signs of slight wear.

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Phone Number


Place a call to get more support for warranty claim

Contact Address

3930 North First Street,
San Jose, CA-95134,
United States of America.

What is covered under the Jaybird Warranty?

Jaybird products are guaranteed to be free from defects in both materials and workmanship. Furthermore, they are designed not to fail due to perspiration for a period of one year from the date of purchase. This warranty policy is applicable to all products acquired either from the official website or any authorized Jaybird retailer.

  • 30-day money-back guarantee

What is NOT covered under the Jaybird Warranty?

The warranty excludes coverage for issues or damage arising from various conditions, including accidents, abuse, misapplication, unauthorized repair, modification, or disassembly. Additionally, it does not cover problems resulting from improper operation or maintenance, usage not in accordance with product instructions, or connection to an improper voltage supply.

About Jaybird

Jaybird, a consumer electronics company based in Utah and owned by Logitech, specializes in the design and manufacturing of headphones and wearable activity trackers. Renowned for its wireless Bluetooth sports headsets, the company was established in 2006 by Australian entrepreneur Judd Armstrong. The inception of Jaybird's quest to develop optimal adventure-ready wireless headphones dates back to 2006, and they have continuously pioneered audio technology tailored for athletes. Presently, they remain dedicated to pushing their boundaries in crafting headphones that are resilient to adventures, ensuring nothing impedes your pursuit.

Products of Jaybird

Vista Vista 2 Charge Case Accessory Packs Charge Cradle with USB Cable

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Jaybird logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Jaybird.