IXL Appliances guides you to register your product first, which brings you faster and more effective service. For registration, personal and product information have to be submitted.
Your name, residential address, model and serial number, purchase date, and name of the retailer are essential in the process. Numerous products can be added by pressing the "add new" button.
Furthermore, the customer care team is to provide advice on returning your product. To avail of this assistance, they have to be contacted via phone call or the form.
Following a consultation with the customer care team, you will receive an Australia Post pre-paid tracking label. You can initiate a free return for the product by securely packaging it, printing the pre-paid label, affixing it to the parcel, and delivering it to your nearby Post Office.
Whether you have different types of enquiries linked to pre or after-sales, spare parts, accessories, retail, or a partner, you don't have to be confused for each query to be sorted out. Because getting in touch with customer support is sufficient for all enquiries.
The provided form changes as per the topic you would like to go with. At the end of all forms, the required documents are to be attached; it is the only identical field.
During the warranty process, IXL Appliances may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting IXL Appliances, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
IXL Appliances assures that its products will be free from defects in workmanship or materials. Should any malfunctions occur during the warranty period, the product will be either repaired or replaced.
2-year warranty on heat globes and in-line fan on selected models
5-year in-home warranty on tastic units
The warranty does not apply to products damaged due to misuse, abnormal use, or negligent use. In such cases, a refund or exchange cannot be offered if there is no fault with the product.
For more than 160 years, the IXL brand has been a symbol of top-quality consumer products, inventive product development, and Australian expertise. Starting from the modest origins of a blacksmith shop to the establishment of a world-class manufacturing plant in Geelong, IXL remains dedicated to delivering creative product solutions for homes. Continuous product development, innovation, and diversification resulted in the introduction of the Fresco range of Outdoor heating and lighting solutions in 2017. Drawing on extensive experience with heat and lighting, the Fresco range also marks IXL's inaugural 'connected' product with app operation. As they navigate an increasingly interconnected world, IXL is committed to embodying forward-thinking by offering practical and innovative solutions for the home environment.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of IXL Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of IXL Appliances.