3 Simple Steps for IXL Appliances Warranty Claim:

Step 1:

  • IXL Appliances guides you to register your product first, which brings you faster and more effective service. For registration, personal and product information have to be submitted.

  • Your name, residential address, model and serial number, purchase date, and name of the retailer are essential in the process. Numerous products can be added by pressing the "add new" button.

Step 2:

  • Furthermore, the customer care team is to provide advice on returning your product. To avail of this assistance, they have to be contacted via phone call or the form.

  • Following a consultation with the customer care team, you will receive an Australia Post pre-paid tracking label. You can initiate a free return for the product by securely packaging it, printing the pre-paid label, affixing it to the parcel, and delivering it to your nearby Post Office.

Step 3:

  • Whether you have different types of enquiries linked to pre or after-sales, spare parts, accessories, retail, or a partner, you don't have to be confused for each query to be sorted out. Because getting in touch with customer support is sufficient for all enquiries.

  • The provided form changes as per the topic you would like to go with. At the end of all forms, the required documents are to be attached; it is the only identical field.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

1300 727 421

Mon-Fri: 9am - 5pm (AT)

Contact Address

PO Box 55, Deer Park LPO,
Deer Park, VIC-3023,

What is covered under the IXL Appliances Warranty?

IXL Appliances assures that its products will be free from defects in workmanship or materials. Should any malfunctions occur during the warranty period, the product will be either repaired or replaced.

  • 2-year warranty on heat globes and in-line fan on selected models

  • 5-year in-home warranty on tastic units

What is NOT covered under the IXL Appliances Warranty?

The warranty does not apply to products damaged due to misuse, abnormal use, or negligent use. In such cases, a refund or exchange cannot be offered if there is no fault with the product.

About IXL Appliances

For more than 160 years, the IXL brand has been a symbol of top-quality consumer products, inventive product development, and Australian expertise. Starting from the modest origins of a blacksmith shop to the establishment of a world-class manufacturing plant in Geelong, IXL remains dedicated to delivering creative product solutions for homes. Continuous product development, innovation, and diversification resulted in the introduction of the Fresco range of Outdoor heating and lighting solutions in 2017. Drawing on extensive experience with heat and lighting, the Fresco range also marks IXL's inaugural 'connected' product with app operation. As they navigate an increasingly interconnected world, IXL is committed to embodying forward-thinking by offering practical and innovative solutions for the home environment.

Products of IXL Appliances

Heaters Fans Lights Exhaust Fans Vents

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of IXL Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of IXL Appliances.