Step 1:

  • IXL Appliances guides you to register your product first, which brings you faster and more effective service. For registration, personal and product information have to be submitted.

  • Your name, residential address, model and serial number, purchase date, and name of the retailer are essential in the process. Numerous products can be added by pressing the "add new" button.

Step 2:

  • Furthermore, the customer care team is to provide advice on returning your product. To avail of this assistance, they have to be contacted via phone call or the form.

  • Following a consultation with the customer care team, you will receive an Australia Post pre-paid tracking label. You can initiate a free return for the product by securely packaging it, printing the pre-paid label, affixing it to the parcel, and delivering it to your nearby Post Office.

Step 3:

  • Whether you have different types of inquiries linked to pre or after-sales, spare parts, accessories, retail, or a partner, you don't have to be confused for each query to be sorted out. Because getting in touch with customer support is sufficient for all inquiries.

  • The provided form changes as per the topic you would like to go with. At the end of all forms, the required documents are to be attached; it is the only identical field.

  • During the warranty process, IXL Appliances may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2 or 5-year warranty period. 

IXL Appliances Warranty Period:

  • 2-year warranty on heat globes and in-line fan on selected models

  • 5-year in-home warranty on tastic units

IXL Appliances Contact Information:

Email Support

service@ixl.com.au

Phone Number

1300 727 421

Mon-Fri: 9am - 5pm (AT)

Contact Address

PO Box 55, Deer Park LPO,
Deer Park, VIC-3023,
Australia.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming IXL Appliances warranty hassle-free.

What is covered under the IXL Appliances Warranty?

IXL Appliances assures that its products will be free from defects in workmanship or materials. Should any malfunctions occur during the warranty period, the product will be either repaired or replaced.

What is NOT covered under the IXL Appliances Warranty?

The warranty does not apply to products damaged due to misuse, abnormal use, or negligent use. In such cases, a refund or exchange cannot be offered if there is no fault with the product.

Products of IXL Appliances:

Our claim assistance covers all IXL Appliances products, including:

Product name
Heaters
Fans
Lights
Exhaust Fans
Vents

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of IXL Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of IXL Appliances.