3 Simple Steps for Icon Warranty Claim

Step 1:

• Find the alphanumeric Serial Number and the manufacture date located on the white label attached to the chinstrap or found on the internal EPS liner, as these details are mandatory for the technical team to verify the specific production batch of your gear.

• Secure a digital or physical copy of your original sales invoice from an authorized ICON dealer, because the warranty is strictly valid only for the original retail purchaser and the receipt serves as the definitive proof required to validate the start of your coverage.

• Verify that the helmet has not been modified with aftermarket paints, adhesives, or drilled holes, as any technical alteration to the shell or impact liner will immediately render the factory agreement null and void

Step 2:

• Perform a thorough inspection to determine if the issue is a genuine manufacturing defect in materials or workmanship rather than damage caused by a crash, drop, or improper handling.

• Ensure the helmet has not been exposed to harmful chemicals or intense heat sources, as the manufacturer does not cover malfunctions resulting from improper maintenance or contact with corrosive substances.

• Rule out subjective concerns such as wind noise, aerodynamics, or personal fit preferences, as the service evaluation is focused exclusively on identifying hardware failures present from the factory.

Step 3:

• Initiate your claim by contacting the specific authorized ICON dealer where you originally purchased the product, as they are equipped to facilitate the initial review and after-sales service procedure.

• Prepare a detailed description of the reported issue along with high-resolution photos, allowing the technical specialists to perform a preliminary evaluation before you ship the item for a physical inspection.

• Coordinate with the support team for the final resolution; at the discretion of the brand, the product will be repaired or replaced to ensure your gear meets ICON’s rigorous safety and performance standards.

Icon Warranty Period:

• All Icon products are warranted for a period of 1 year from date of purchase against any defects in materials and workmanship.