3 Simple Steps for Hansa Warranty Claim

Step 1:

• To ensure your high end fixtures are eligible for support, you must retain your original sales invoice as the primary mechanical link to validate your ownership and purchase date.

• While Hansa focuses on product specific guarantee periods rather than a universal registration portal, maintaining the specific model number and batch code is a necessity for identifying your coverage window.

• The validity of your protection is often tied to professional commissioning, so keeping a record of the certified plumber who installed the unit is essential for a factory backed claim.

Step 2:

• Before initiating a formal inquiry, inspect the aerator and internal filters for mineral buildup to determine if the issue is a factory defect or a maintenance requirement.

• Collect visual records of the anomaly while the system is installed, specifically identifying any electronic error codes on touchless models or leaks at the mixer base.

• Compiling this diagnostic data into a single package accelerates the evaluation process and provides the technical staff with a comprehensive view of the mechanical state.

Step 3:

• Reach out to the customer service department through the official web based contact forms or the dedicated service portal found on the manufacturer's global website.

• Utilizing the digital inquiry portal ensures your request is triaged by technicians trained specifically in Hansa’s thermostatic mixing and sensor controlled technology.

• Once your submission is received, follow the specific instructions regarding the evaluation of the hardware or the shipment of genuine replacement components.

Hansa Warranty Period:

• 2 years (manufacturing & material defects)

• Up to 10 years spare parts availability / functional component support