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3 Simple Steps for hankook tire Warranty Claim
Step 1:
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To be eligible for a claim, you must be the original purchaser of new Hankook tires that bear the Department of Transportation (DOT) identification numbers and were installed on the original vehicle.
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The warranty applies to products used under normal consumer conditions within the United States; using passenger tires for commercial service or off-road racing will typically void the eligibility for a claim.
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You must ensure your tires are within the active coverage window—generally 6 years from the purchase date, and you must have maintained your original sales receipt as proof for Hankook customer support.
Step 2:
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To initiate the process, you should first visit an authorized Hankook dealer, as all physical inspections and initial claim filings are handled through their professional service network.
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You must present the affected tire along with your original purchase invoice and, if claiming for treadwear, provide documented records proving that tires were rotated every 7,500 miles.
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The dealer will then fill out the official Hankook claim form, which must be signed by both the dealer representative and the owner before being submitted to Hankook's technical department for review.
Step 3:
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If Hankook customer support verifies the defect within the "Free Replacement" period (typically the first 2/32nds of tread), the tire will be replaced with a comparable new model at no cost.
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For tires that have exceeded the free replacement threshold but are still within the warranty period, a pro-rated credit will be calculated based on the remaining usable tread depth.
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Once the claim is approved, the credit is applied toward the purchase of your new replacement tire, though the customer is usually responsible for taxes and mounting/balancing service fees.
hankook tire Warranty Period:
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Limited Warranty (Workmanship): 6 Years from purchase or 6 years from manufacture date.
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Road Hazard Warranty: 1 Year from purchase or the first 2/32nds of treadwear.
hankook tire Contact Information:
Contact Address
333 Commerce Street, Suite 600, Nashville, TN 37201
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Chat or Submit a Claim
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What is covered under the hankook tire Warranty?
Workmanship & Materials: Any tire that becomes unserviceable due to manufacturing defects during the first 6 years of ownership or until 2/32nds of tread remains.
- Road Hazards: Select qualifying tire lines (like Kinergy or Dynapro) are covered against non-repairable road damage during the first year of use or first 2/32nds of wear.
- Treadwear Mileage: A pro-rated allowance is provided if the tire wears down to 2/32nds before reaching the specific mileage limit assigned to that tire model.
- 30-Day Free Trial: Most premium Hankook lines allow for a full exchange if you are not 100% satisfied within the first 30 days of purchase.
What is NOT covered under the hankook tire Warranty?
Improper Maintenance: Damage or irregular wear caused by incorrect inflation, lack of rotation, or mechanical issues with the vehicle's alignment or suspension.
- Intentional Abuse: Tires damaged by fire, wrecks, collisions, vandalism, or using the tire for racing and off-road activities not intended for the model.
- Cosmetic Weathering: Ozone or weather cracking on tires that are more than 4 years old from the date of manufacture.
- Original Equipment (OE): Tires that came pre-installed on a new vehicle are generally covered by the vehicle manufacturer’s warranty, not Hankook’s separate replacement
Products of hankook tire:
Our complete claim assistance covers all hankook tire products, including:
| Product name |
|---|
| Ventus Series |
| Ultra-high performance and summer tires like the Ventus S1 evo3 |
| V12 evo2. |
| Kinergy Series |
| All-season touring tires |
| including the Kinergy PT |
| GT |
| Weatherflex GT all-weather tire. |
| Dynapro Series |
| Rugged tires for SUVs |
| Dynapro AT2 Xtreme |
| HPX |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of hankook tire logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of hankook tire.