3 Simple Steps for iRobot Warranty Claim

Step 1:

  • iRobot warranty covers defects in materials and workmanship for products purchased from authorized retailers.

  • Ensure your serial number is intact and keep a valid proof of purchase ready.

  • Confirm the issue is a manufacturing defect, not caused by misuse, unauthorized accessories, or liquid damage.

  • Verify eligibility with customer support before proceeding to avoid claim rejection.

Step 2:

  • Visit the official website and use self-service troubleshooting tools to resolve common issues.

  • If unresolved, contact support via web chat or messaging to open a service ticket.

  • A specialist will perform a remote diagnosis (Problem Determination).

  • Provide your serial number and receipt to receive an RMA (Return Authorization) number.

Step 3:

  • After approval, receive a prepaid shipping label or return instructions.

  • Send the defective unit to an authorized service center for inspection.

  • Technicians will repair using new/refurbished parts or replace the unit if needed.

  • The repaired or replaced product is returned and covered for the remaining warranty or 90 days (whichever is longer).

iRobot Warranty Period:

  • New Cleaning Robots (Roomba, Braava): 1 Year

  • Robot Batteries (Included or Accessory): 6 Months

  • Certified Refurbished Products: 90 Days

Real Experiences with iRobot Warranty Claims:

Typical Processing Time: Most iRobot warranty claims are reviewed within 5–7 business days, with full resolution (repair/replacement) taking around 1 to 3 weeks.

Reason for Common Delays: Delays often happen due to missing proof of purchase, incomplete product details, or additional diagnostic checks. Shipping and service center workload can also affect timelines.

Helpful Tip to make the claim easier: Keep your serial number, receipt, and clear issue description ready, and complete troubleshooting steps before contacting support to speed up approval.

Required Documents for Your iRobot Warranty Claims:

  • Proof of purchase

  • Product serial number

  • Clear photos or videos showing the defect

How to claim iRobot Warranty

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iRobot Contact Information:

Phone Number

1-866-747-6268

Monday to Friday: 9:00 AM – 9:00 PM (EST) & Saturday & Sunday: 9:00 AM – 6:00 PM (EST)

Contact Address

iRobot Corporation, 8 Crosby Drive, Bedford, MA 01730

Chat or Submit a Claim

Let Warranty Valet assist you in claiming iRobot warranty hassle-free.

Useful Links:

What is covered under the iRobot Warranty?

Manufacturing Defects: Failures in the robot’s internal components, motors, or sensors that occur during normal, residential use.

  • Workmanship Issues: Any defects in how the product was assembled or constructed that lead to functional failure.
  • Standard Battery: The rechargeable battery included with the robot is covered against defects for a specific period from the date of purchase.
  • Authorized Service: All repairs or parts provided directly through iRobot or its authorized service partners as part of an approved claim.

What is NOT covered under the iRobot Warranty?

Consumable Parts: Items that require periodic replacement during regular use, such as filters, brushes, dirt disposal bags, and cleaning pads.

  • Improper Maintenance: Damage resulting from the failure to clean sensors or the use of non-iRobot parts and batteries.
  • Accidental Damage: Physical breakage caused by drops, fire, water damage (unless specified for a mop), or pet waste interference.
  • Unauthorized Modifications: Any robot that has been tampered with or repaired by a third party not authorized by iRobot customer support.

iRobot Warranty FAQs

What is the warranty on iRobot Roomba?

iRobot Roomba typically comes with a 1-year limited warranty covering manufacturing defects in hardware.

Does iRobot warranty cover battery replacement?

iRobot warranty may cover the battery if it fails due to a manufacturing defect, but not for normal wear or reduced performance over time.

How do I submit an iRobot warranty claim?

You can submit a claim by contacting customer support, completing troubleshooting, and obtaining an RMA number for repair or replacement.

Does iRobot warranty cover repair costs?

Yes, repair costs are covered if the issue falls under warranty. If not, you may need to pay for out-of-warranty repairs.

Will iRobot replace my device under warranty?

If repair is not possible, iRobot may replace the unit with a new or refurbished device of similar performance.

What does iRobot warranty not cover?

Warranty does not cover damage from misuse, liquid exposure, unauthorized accessories, or normal wear and tear.

How long does iRobot warranty service take?

Most claims take 1–3 weeks depending on inspection, repair, and shipping time.

Do I need proof of purchase for iRobot warranty?

Yes, a valid receipt is required to verify warranty eligibility and process claims.

Can I repair my iRobot device without warranty?

Yes, iRobot offers paid repair services for out-of-warranty devices.

How do I contact iRobot customer support?

You can contact iRobot customer support through their official website using chat, messaging, or service request forms. If you prefer speaking directly with a representative, you can also call their support team at 1-866-747-6268, where they assist with troubleshooting, warranty claims, and general product inquiries.

Products of iRobot:

Our complete claim assistance covers all iRobot products, including:

Product name
Robot Vacuums
Roomba® Max 705 Series
Roomba® 105 Vac Robot
Robot Combos
Roomba® Max 705 Series
Roomba® Plus 505 Series
Roomba® Plus 405 Series
Roomba® 205 Series
Roomba® 105 Combo Robot

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of iRobot logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of iRobot.