3 Simple Steps for fanatec Warranty Claim

Step 1:

  • The protection plan covers the original purchaser of genuine hardware against defects in materials and workmanship for a period of three years from the date of delivery (for all products purchased after June 2025).

  • To ensure the request is valid, the item must have been purchased from an authorized sales channel or directly from the official website, as the company requires proper product registration within your user account to verify the warranty status.

  • Before proceeding, verify that the issue is a genuine factory defect rather than damage from unauthorized modifications, "shunting," or using third-party power supplies, as these conditions are not covered by customer support.

Step 2:

  • To initiate a claim, visitors must log into their customer account on the official website, navigate to the "My Products" section, and ensure the specific serial number of the defective item is fully registered.

  • Once the product is registered, you must click the contact us button next to the item to open a technical ticket; you will be required to provide a clear description of the fault and troubleshoot the issue with the team.

  • For a successful assessment, customer support requires you to upload a copy of your original invoice and, most importantly, a video or photograph clearly demonstrating the technical issue for the quality team to review.

Step 3:

  • Once all required information is submitted via the ticket system on the official website, a technical specialist will review the evidence to determine if the hardware requires a physical "RMA" (Return Merchandise Authorization).

  • If the defect is confirmed and cannot be fixed via firmware, the company will provide instructions for shipping the unit to a regional service center for repair or replacement with an equivalent model.

  • After the service is finalized, the repaired or new hardware is shipped back to you and continues to be covered for the remainder of the original 3-year period or a minimum of 30 days, as specified on the official website.

fanatec Warranty Period:

  • All New Products (Purchased after June 2025): 3 Years

  • Standard Products (Purchased before June 2025): 1 to 2 Years (Depending on the specific region and model)

  • Certified Refurbished Gear: 1 Year

  • Repaired or Replacement Parts: Remainder of original warranty or 30 days

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What is covered under the fanatec Warranty?

These are covered in Fanatec's warranty policy

  • Manufacturing Defects: Failures in the internal motors, circuitry, or sensors (such as load cells) that occur during normal sim racing use.
  • Workmanship Issues: Defects in the assembly of wheel rims, shifters, or pedals that cause the product to become unserviceable.
  • Firmware/Software: Critical failures where the hardware becomes "bricked" or unusable due to official software updates.
  • Authorized Purchases: Any product bought from the official regional webshops (USA, EU, Australia, Japan) or verified partners.

What is NOT covered under the fanatec Warranty?

These are NOT covered in Fanatec's warranty policy

  • Normal Wear and Tear: The natural degradation of Alcantara grips, cosmetic scratches on the chassis, or the loosening of springs over time.
  • User Misuse: Damage resulting from incorrect mounting, excessive force beyond the product's limits, or spills and environmental exposure.
  • Unauthorized Repairs: Products that have been opened or tampered with by a user or a third-party shop not authorized by customer support.
  • Consumable Items: Batteries or certain surface materials that are designed to diminish over the life of the product.

Products of fanatec:

Our complete claim assistance covers all fanatec products, including:

Product name
Wheel Bases
Direct Drive systems including the CSL DD
ClubSport DD+
and the flagship Podium Series.
Steering Wheels
A vast array of Formula-style
GT
and classic racing wheels featuring the Quick Release (QR) system.
Pedal Sets
High-precision input devices like the CSL Pedals and the professional-grade ClubSport V3 load cell pedals.
Shifters & Handbrakes
Add-on peripherals designed for realistic manual gear changes and drifting maneuvers.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of fanatec logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of fanatec.