As there is no registration method for products, you are asked to get in touch with the customer service team either by phone or email. You might have questions, praise, or concerns; they are waiting to listen to them.
By entering your username and password, you can seamlessly access the Falmec portal. For those who encounter difficulties in logging resetting passwords is the finest solution.
Whenever you face challenges with a non-functional product, product errors, faulty operation, equipment defects, or technical glitches, look no further than visiting the customer support page.
Doubts such as locating spec sheets, manuals, any technical issues, and the functioning of the appliances are being resolved on the FAQs page. You will receive a lightning-fast response from the page as soon as you click any one of the questions.
The provided guidebooks will be very useful for customers; check them once before operating the appliances.
When making an express warranty claim, you should provide them with the model and serial number, details of the issue with the appliance, a copy of the original purchase receipt, the address where the appliance has been installed, and a photo of the product.
To get in touch with Franke Australia for an express warranty claim, either submit an inquiry on the official website or place a direct call.
5-year express warranty on parts and labor
Additional 5-year express warranty on parts
83 Bangholme Road,
Dandenong South, VIC-3175,
Australia.
If you are having trouble contacting Falmec, submit a claim here.
The express warranty remains in effect for a duration of 5 years from the date of the Product's purchase. Apart from the standard 5-year warranty covering both parts and labor, the remote motors from the Professional series benefit from an additional 5-year part-only warranty, resulting in a total coverage period of 10 years. Should the Product fail to operate or exhibit defects during the Warranty Period under normal operating conditions due to a defect in materials or workmanship, the company will, at their discretion, either replace the entire Product or its components, or repair the Product or its components using new, used, or refurbished replacement parts. This is subject to the exceptions outlined under the heading Conditions.
The express warranty explicitly excludes coverage for damage to the product or defects arising directly or indirectly from various circumstances, including alterations, modifications, or disassembly of the product, usage contrary to its design or instructions, abuse, misuse, negligence, vandalism, corrosion from environmental conditions, fire, accidents, theft, transportation damage (except by PRKS), external sources like blown fuses or faulty installations, natural disasters, acts of God, normal wear and tear, scratching, denting, rusting, spotting, discolouration, or tampering. Imperfections in finishes or natural materials are considered typical characteristics rather than faults. The warranty also does not cover products used in commercial settings, those not installed according to the manufacturer's instructions or applicable standards, those purchased secondhand or from unauthorized sources, maintenance or repairs by unauthorized individuals, use of non-genuine spare parts, cases where the customer cannot provide purchase documentation, incidental, indirect, or consequential loss or damage, and costs related to product removal, reinstallation, specialized technician visits, or incurred due to product unavailability or non-use.
Our claim assistance covers all Falmec products, including:
| Product name |
|---|
| BBQ Rangehoods |
| Como 60 |
| Como 90 |
| Nube 90 |
| Roma 90 |
| Downdraft 90 |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Falmec logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Falmec.