3 Simple Steps for Ecco Warranty Claim

Step 1:

• You can create an account to register or apply for a warranty claim as a guest user.

• ECCO offers a 1-year warranty for products purchased from their official website or authorized stores.

• If your product is defective, visit their website to initiate the claim, providing your name, address, working email, product details (weight, reason for the claim, purchase date, point of purchase), and a description of the product.

Step 2:

• They will then process the shipment. ECCO will always inspect the product thoroughly to make a decision on the warranty claim.

• If the shoes are deemed after the inspection, it becomes the property of ECCO, and you will receive a credit voucher. Your shoes will be returned to you in the other case. ECCO’s decision will be final.

• It might take at least 5 weeks to complete the inspection process. Any product submitted should be in good condition.
  

Step 3:

• ECCO has a well-designed customer support team whom you can contact directly through phone calls, emails, forms on their website, or even through chats.

• They maintain dedicated pages with valuable FAQs to guide you in almost all of your concerns, like ordering, payment, shipping, returns, and warranty.

• During the warranty process, Ecco may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.
  

Ecco Warranty Period:

• ECCO offers a 1-year warranty