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3 Simple Steps for Ecco Warranty Claim
Step 1:
Confirm your ECCO product was purchased from ECCO or an authorized retailer and falls within the 1-year limited warranty period.
Check that the issue is related to manufacturing defects rather than wear, misuse, or poor care.
Step 2:
Start the warranty claim process through ECCO’s official claim system and provide product details.
Include proof of purchase and ensure the product information is accurate for evaluation.
Follow all instructions provided for claim submission, including any packaging or return guidelines.
Step 3:
Send the product for ECCO’s inspection if required, ensuring it is properly cleaned and packaged.
ECCO evaluates the product to determine whether the defect is covered under warranty.
If approved, you will receive a credit coupon; if not covered, the product is returned to you after inspection.
Ecco Warranty Period:
ECCO offers a 1-year warranty
Real Experiences with Ecco Warranty Claims:
Typical Processing Time: Warranty inspection and resolution usually takes about 5–6 weeks after the product is received for evaluation.
Reason for Common Delays: Delays mainly happen due to inspection backlog, shipping time to the service center, or missing proof of purchase/product eligibility issues.
Helpful Tip to make the claim easier: Send a clear defect description + photos + proof of purchase + claim tracking number to avoid rejection or back-and-forth.
Required Documents for Your Ecco Warranty Claims:
Proof of purchase
Ecco Contact Information:
Contact Address
16 Delta Drive,
Londonderry, NH 03053, USA.
Chat or Submit a Claim
Let Warranty Valet assist you in claiming Ecco warranty hassle-free.
Useful Links:
What is covered under the Ecco Warranty?
ECCO warranty policy applies to:
- Normal stitching issues
- Hardware defects such as eyelets, hooks, buckles, and ornaments
- Premature wear patterns
- Cracking, splitting, or deterioration under normal use
- To upper and between sole components
What is NOT covered under the Ecco Warranty?
ECCO only covers manufacturing defects, such as:
- Stitching defects
- Hardware issues (eyelets, hooks, buckles, ornaments)
- Leather quality defects (premature wear due to material inconsistency)
- Sole bonding issues (upper separating from sole)
- Outsole failure (cracking, splitting, or breaking under normal use)
Ecco Warranty FAQs
Does the ECCO warranty cover shoes, boots, and sandals?
Yes. Manufacturing defects in ECCO shoes, ECCO boots, ECCO sandals, ECCO dress shoes, ECCO sneakers, and other ECCO footwear products may be covered under warranty. This includes issues with stitching, sole separation, or material defects.
Are ECCO golf shoes covered under warranty?
Yes. Products such as ECCO golf shoes, ECCO golf shoes men, ECCO golf shoes women, ECCO BIOM golf shoes, ECCO BOA golf shoes, ECCO spikeless golf shoes, and ECCO waterproof golf shoes may qualify for warranty service if defects are found.
Does the warranty apply to ECCO walking and running shoes?
Yes. Eligible products include ECCO walking shoes, ECCO running shoes, ECCO trainers, ECCO tennis shoes, and ECCO casual shoes if manufacturing defects affect performance or structure.
Can I file a warranty claim for ECCO boots and ankle boots?
Yes. Manufacturing defects in ECCO boots, ECCO boots for men, ECCO boots for women, ECCO ankle boots, ECCO booties, and ECCO Chelsea boots may be covered under warranty.
Are ECCO Soft 7 and sneaker models covered under warranty?
Yes. Products such as ECCO Soft 7, ECCO Soft 7 sneaker, ECCO Soft 7 women’s sneaker, ECCO Soft 7 men’s sneaker, and ECCO leather sneakers may qualify for warranty coverage if defects are present.
Does ECCO warranty cover sandals and flats?
Yes. Eligible products include ECCO sandals, ECCO sandals women, ECCO ladies sandals, ECCO flip flops, ECCO flats, and ECCO ballerina shoes when defects are due to manufacturing issues.
Are ECCO dress shoes and formal footwear covered?
Yes. Manufacturing defects in ECCO dress shoes, ECCO men’s dress shoes, ECCO pumps, and other formal footwear may be covered under warranty.
Does ECCO warranty apply to Gore-Tex and waterproof shoes?
Yes. Products such as ECCO Gore-Tex shoes, ECCO GTX footwear, ECCO waterproof shoes, and waterproof golf or hiking shoes may qualify if waterproofing failure is due to manufacturing defects.
What types of damage are not covered under ECCO warranty?
The warranty generally does not cover normal wear and tear, sole wear, color fading, scuffing, improper cleaning, water damage from misuse, or damage caused by incorrect sizing or usage.
What do I need to submit an ECCO warranty claim?
To file a warranty claim, you typically need proof of purchase, product details, and photos showing the defect. This applies to ECCO golf shoes, ECCO boots, ECCO sneakers, ECCO sandals, ECCO Soft 7, and other ECCO footwear products.
Products of Ecco:
Our complete claim assistance covers all Ecco products, including:
| Product name |
|---|
| Sneakers |
| Street Ace Ral7000 |
| Street Ace |
| Biom Infinite |
| Biom C-Trail |
| Offroad |
| Modtray |
| Solice |
| Grainer |
| Casual Shoes |
| st.1 hybrid |
| metropole oslo |
| metropole london |
| cozmo |
| soft 60 |
| S lite moc |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ecco logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ecco.