For warranty-related issues, you can contact the customer service team with proof of purchase and product details after attempting to contact the place of purchase extensively and not receiving a response or if it has discontinued business.
When you reach out to them, it is vital to provide the name, email, phone number, product name, stock number, details of the issue, and location of purchase, along with any necessary attachments.
The extension period of the warranty from the original warranty period is 36 months at no cost with coverage for parts and labor. Nevertheless, Draper Tools provides a time duration of thirty days from the purchase date to get it done.
These warranties replace any other warranty, whether expressed or implied, and variations of such warranties are prohibited. However, your statutory rights remain unaffected.
You have a long duration of time to return the products, which is more than twelve months. Prior to returning, receiving return authorization is important, which is provided by the team employed for product support.
You will be charged for repair or replacement in the event you fail to provide proof of purchase and other additional information.
12 or 24-month warranty on most power tools
Hursley Road, Chandler's Ford,
Hampshire-SO53 1YF,
United Kingdom.
The warranty encompasses both parts and labor for defects arising from faulty materials and workmanship. It applies to products utilized in compliance with the instructions outlined in the manuals.
The warranty excludes coverage for normal wear and tear, as well as damage resulting from misuse, negligent or unsafe handling, unauthorized alterations, accidents, or attempted repairs conducted by individuals other than authorized Draper warranty repair agents.
Our claim assistance covers all Draper Tools products, including:
| Product name |
|---|
| Hammers |
| Bolsters |
| Anvils |
| Pry Bars |
| Knife Blades |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Draper Tools logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Draper Tools.