3 Simple Steps for Converse Warranty Claim:

Step 1:

  • Whenever you face any problems with the normal or customized products that you have bought recently from the official website, you have the convenience of sending them back to Converse within thirty days of purchase.

  • The Converse claim information form is to be filled out when you are not able to go to the place of purchase, forget to return the products within the given frame, or deal with material flaws or defects.

Step 2:

  • A stretched 60-day and 45-day time period has been given to return the products to Converse and the store respectively. More importantly, this duration applies to the products ordered online from November 1, 2023, to January 4, 2024.

  • For a successful return, three procedures have to be followed: placing the items in the shipping box, and dropping the box at the UPS location after affixing the return label to the box's outer surface. The return label can also be shown to the cashier at any UPS location if you don't want to affix it.

Step 3:

  • The return label can be downloaded by searching for the order using the link mentioned above. The members of Converse can download the return label from the "My Account" section. You should keep in mind that the return label is printable.

  • After receiving and processing your return, they will refund your original form of payment. Additionally, please reach out to the Customer Service Team through their onsite chat feature or by phone, and they will gladly provide further assistance.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Phone Number


Place a call to get more support for warranty claim

Contact Address

160 North Washington Street,
Boston, MA-02114,

What is covered under the Converse Warranty?

The warranty provided by Converse extends to defects in materials or workmanship found in their manufactured products. Within the warranty period, Converse will either repair or replace defective items.

  • 30-day standard return policy

What is NOT covered under the Converse Warranty?

The warranty does not apply to damages resulting from misuse, abuse, accidents, or acts of nature. Products that have not been utilized in accordance with the instructions outlined in the manuals are likewise not covered by the warranty.

About Converse

Converse stands as an iconic American lifestyle brand, recognized for its diverse range of footwear, apparel, and accessories. Originating in 1908 under the name Converse Rubber Shoe Company, by Marquis Mills Converse in Malden, Massachusetts, the brand initially focused on producing winterized rubber-soled shoes and boots. As World War II emerged, Converse pivoted its manufacturing efforts towards supplying footwear for military personnel. Today, Converse boasts a rich portfolio, featuring renowned trademarks such as Chuck Taylor All-Stars, Cons, Jack Purcell, One Star, and Star Chevron. Notably, platform sneakers have emerged as a prominent trend in footwear fashion in recent years, adding to the brand's legacy of innovation and style.

Products of Converse

Hats Socks Keychains Laces Bags Backpacks

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Converse logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Converse.