Step 1:

  • If you face any issue with your product, you can return it within 30 days of purchase through the official Converse website.

  • If you missed the return window or cannot visit the store, you can fill out the claim form to start your converse warranty claim.

  • This also applies if your product has defects or material issues, allowing you to proceed with a converse claim warranty.

  • Make sure you have your order details ready to begin your converse claim.

Step 2:

  • In some cases, extended return periods (45 or 60 days) may apply, especially during holiday purchases.

  • Pack the product securely in a shipping box.

  • Attach the return label or show it at a UPS location for processing your converse warranty claim.

  • Drop the package at the nearest UPS center to continue your converse claim warranty process.

Step 3:

  • You can download the return label by logging into your account and checking your order details.

  • Once Converse receives and checks your return, they will process your refund to the original payment method.

  • If you need help, contact customer support via chat or phone for your converse claim.

  • This completes your converse warranty claim or return process.

Converse Warranty Period:

  • Converse offers a 30-day standard return policy

Real Experiences with Converse Warranty Claims:

Typical Processing Time: The maximum refund timeframe is generally up to 14 working days from the moment the parcel is sent back, though many cases are resolved much quicker once the inspection in Montreal is complete.

Reason for Common Delays: The most frequent cause for a delayed Converse Canada warranty claim is the failure to provide all six mandatory photos in the initial contact. Additionally, using the original shoe box as the external shipping container will result in a $15 restocking fee and significant processing delays.

Helpful Tip to make the claim easier: When shipping your return, always reuse the original packing bag from the shipment or use a similar protective outer layer. This ensures the original shoe box arrives "unmarked," which is the primary requirement for a hassle-free, full-value refund.

Required Documents for Your Converse Warranty Claims:

  • Proof of Purchase

Converse Contact Information:

Phone Number

+1-800-780-5409

Monday -Saturday, 9:00 AM to 10:00 PM ET

Contact Address

160 North Washington Street,
Boston, MA-02114,
USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Converse warranty hassle-free.

Useful Links:

What is covered under the Converse Warranty?

Converse warranty covers:

  • Material and workmanship defects
  • Repair or replacement
  • Converse custom shoes
  • Purchases made via authorized retailers
  • Purchases made via the official website

What is NOT covered under the Converse Warranty?

Converse warranty excludes:

  • Accidental damages
  • Improper handling
  • Damages due to external factors
  • Normal wear and tear
  • Misuse

Converse Warranty FAQs

How do I start a Converse return or warranty claim?

To begin a converse warranty claim or return, visit the official Converse website, find your order, and follow the return or claim process. If your item is defective, you can submit a converse claim warranty form.

What is the Converse return policy?

Converse allows returns within 30 days of purchase for most items. In some cases (like holidays), extended return periods may apply when starting a converse claim.

Can I return Converse shoes after 30 days?

If you missed the return window, you may still be able to file a converse warranty claim if the product has a manufacturing defect.

Does Converse warranty cover damaged shoes?

A converse claim warranty covers manufacturing defects, such as stitching issues or sole separation. It does not cover wear and tear or accidental damage.

How do I get a return label for Converse?

You can download your return label by logging into your account and accessing your order details to proceed with your converse warranty claim or return.

Is Converse return shipping free?

Return shipping is usually free for online orders when using the official return label during your converse claim process.

How long does a Converse refund take?

After your return is received and processed, refunds are typically issued to your original payment method within a few business days as part of your converse warranty claim or return.

Can I return Converse products to a store?

Yes, you can return products to a Converse store if eligible. Otherwise, you can ship them back when initiating your converse claim warranty.

What should I do if I received a defective Converse product?

If your item is defective, start a converse warranty claim by contacting customer support or filling out the claim form on the website.

Do I need the original box for a Converse return?

It is recommended to return items in their original packaging to ensure a smooth converse warranty claim or return process.

Products of Converse:

Our complete claim assistance covers all Converse products, including:

Product name
Shoes
High Top Sneakers - Converse Chuck Taylor All Star High Top Sneaker
Converse Chuck 70 High Top Sneaker
Converse Chuck 70 Vintage Canvas High; Low Top Sneakers - Converse Chuck Taylor All Star Low Top
Converse Chuck 70 Low
Converse Chuck 70s Ox; Platform Shoes - Converse All Star Lift Platform High
Converse Run Star Hike Low; Slip-Ons & Casual - Converse Malden Street Low Top Sneaker
Converse Casual Low Top Sneaker; Boots - Converse Malden Street Waterproof Boots

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Converse logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Converse.