Step 1:

  • Whenever you face any problems with the normal or customized products that you have bought recently from the official website, you have the convenience of returning them to Converse within 30 days of purchase.

  • The Converse claim information form is to be filled out when you are not able to go to the place of purchase, forget to return the products within the given frame, or deal with material flaws or defects.

Step 2:

  • A stretched 60-day and 45-day time period has been given to return the products to Converse and the store, respectively.

  • More importantly, this duration applies to the products ordered online from November 1, 2023, to January 4, 2024.

  • For a successful return, three procedures have to be followed: placing the items in the shipping box and dropping the box at the UPS location after affixing the return label. 

  • The return label can also be shown to the cashier at any UPS location if you don't want to affix it.

Step 3:

  • The return label can be downloaded by searching for the order using the link mentioned above.

  • The members of Converse can download the return label from the "My Account" section. You should keep in mind that the return label is printable.

  • After receiving and processing your return, they will refund your original form of payment.

  • Additionally, please reach out to the Customer Service Team through their onsite chat feature or by phone.

Converse Warranty Period:

  • Converse offers a 30-day standard return policy

Converse Contact Information:

Phone Number

+1-800-428-2667

Contact Address

160 North Washington Street,
Boston, MA-02114,
USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Converse warranty hassle-free.

What is covered under the Converse Warranty?

Converse warranty covers:

  • Material and workmanship defects
  • Repair or replacement
  • Converse custom shoes
  • Purchases made via authorized retailers
  • Purchases made via the official website

What is NOT covered under the Converse Warranty?

Converse warranty excludes:

  • Accidental damages
  • Improper handling
  • Damages due to external factors
  • Normal wear and tear
  • Misuse

Products of Converse:

Our claim assistance covers all Converse products, including:

Product name
Hats
Socks
Keychains
Laces
Bags
Backpacks

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Converse logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Converse.