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With slight differences in the form, the product registration process is trifurcated for watches, keyboards, and calculators. Nonetheless, you should never miss out on filling up personal information and other crucial details.
All kinds of registration make you avail of the extended warranty which is not for all products, exceptional offers and promotions, and plays an important role in rectifying customer support calls.
It is the return policy of Casio not to include the shipping and handling charges while providing the refund amount even if you return the products that have failed to satisfy you within thirty days by following the rules outlined.
The RMA number will be provided by Casio; without this number, you cannot initiate the return. It is better to attach the number on the outer surface of the packaging and enclose the necessary documents.
The warrantor uses the identical form of payment used for the original transaction to credit the refund. Following the receipt of the products at Casio, they work for up to five business days to process the credit.
The warranty service is offered by the CASIO service center or the purchased location when you send or bring the products to them, accompanied by a copy of the proof of purchase or sales receipt containing the purchase date information.
You will not incur any charges for parts or labor for valid warranty services. To mitigate the risk of damage or loss during shipping, it is advisable to securely package the product and send it with insurance and a return receipt requested.
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Every product is warranted to the initial buyer, ensuring it is devoid of quality defects upon delivery for a specific duration starting from the purchase date. Throughout this warranty period, and upon verification of purchase, any necessary repairs will be carried out using CASIO reconditioned replacement components. Alternatively, the product will be substituted with the same or a similar reconditioned replacement model within a reasonable timeframe.
1-year limited warranty on timepieces, musical instruments, calculators, label printers
3-year limited warranty on data projectors
The warranty does not apply in cases where the issue arises from improper, rough, or careless treatment, or if it is caused by a fire or other natural calamity. Additionally, if the problem stems from improper repair or adjustment conducted by someone other than a CASIO service center, or if damage or wear is evident on the case, band, glass, or battery, the warranty is voided. Failure to present proof of purchase when requesting service, or if the warranty period has elapsed, also renders the warranty inapplicable.
CASIO USA, a Japanese multinational electronics manufacturing corporation based in Shibuya, Tokyo, Japan, offers a diverse range of products, including calculators, mobile phones, digital cameras, electronic musical instruments, and both analog and digital watches. Established in 1946, the company made significant advancements in technology, such as introducing the first entirely compact electronic calculator in 1957 and pioneering early digital cameras. Throughout the 1980s and 1990s, CASIO developed numerous affordable home electronic keyboards for musicians and introduced the first mass-produced digital watches. Additionally, CASIO produces goods tailored to local markets.
Warranty Claim Specialist
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