Look at the provided guidance to claim the Aquadive Watches warranty.
Aquadive wants to clearly explain to you that they do not have any procedure for the registration of the product currently. So, you need to call the customer support team for any other inquiries that you want to ask.
In the contact form, your name, email, and a very spacious message box are provided, which is enough for you to comment on what you have in your mind.
You must get authorization and an RMA (Return Material Authorization) number prior to returning the products. The products should not have been used, worn, or scratched and the return time period is five days of receipt. The RMA number can be received by emailing.
The buyers should bear the cost of insured return FedEx shipping. The refund amount will not include the actual shipping costs, and a restocking fee of $50 will apply. The return policy is for customers who return the products due to a change of mind.
The company takes two days to check the conditions of the returned items. Credits will not be issued until the product has been received and inspected at their facility.
The customization charge has to be incurred for the returns on special order watches or pre-ordered models, like special engravings or customized watches.
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Aquadive promises that all products will be free from materials or manufacturing defects. During the warranty period, any defective products will either be repaired or replaced by the manufacturer.
The warranty policy does not cover products damaged due to abuse, misuse, accidents, or unforeseeable events. It also excludes products that have not been used in accordance with the instructions provided in the manuals.
Aquadive is a standalone watch brand based in Austria, collaborating with production and watchmaking partners in Germany and Switzerland. It operates under the umbrella of the Synchron Group, which also encompasses the ISOfrane and Tropic strap brands. Revived by Rick Marei, a dedicated dive watch historian, and collector, the Aquadive name has been dormant for decades. The company's mission is to craft dive watches of exceptional quality and affordability, staying true to their legendary heritage while incorporating modern materials, production techniques, and assembly methods.
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