You can claim your warranty right after you purchase the appliances via registration. For warranty registration, you should provide your personal and product information. Up to information for three products can be added by providing the required details.
On the support page, Gorenje has guided you on how to find the Model, Serial & ART number for every single appliance designed by them.
The date when you make the purchase is marked as the beginning of the warranty for the appliance that you are going to receive. Upon the emergence of a defect in the appliance, please reach out to them using the contact details provided in the warranty and inform them of the nature of the defect.
The proof of purchase must be provided after the request is made. They will notify you of the timing for visiting your location to evaluate or repair the appliance.
The appliance is intended for domestic use only and is designed for operation in a residential dwelling. The warranty is non-transferable and applies solely to goods sold and used within Australia.
When it comes to Appliances purchased in Australia, their products are accompanied by guarantees that are irremovable under the Australian Consumer Law.
During the warranty process, Gorenje may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2-year warranty period.
2-year manufacturer warranty
35 Sunmore Close,
Moorabbin VIC-3189,
Australia.
If you are having trouble contacting Gorenje, submit a claim here.
The warranty encompasses any parts in the appliance found to be defective due to faulty materials or workmanship, which will be replaced at no cost to the owner during the warranty period. This includes both parts and labor within Australia. Warranty service must be conducted by Asko Australia or an Authorized Service Agent exclusively. Under this warranty, Asko Australia or an Authorized Service Agent reserves the right to repair or replace any defective parts as deemed necessary. To the extent legally permissible, Asko Australia reserves the right to remedy a major failure in any manner permitted by section 261 of the Australian Consumer Law. Replaced parts become the property of Asko Australia.
The warranty does not apply to damage or faults in the Appliance resulting from incorrect installation, usage, cleaning of filters, removal of blockages, or the use of detergents, oven trays, racks, and telescopic guides. It also excludes issues caused by vermin, rodent, or pest infestation, disruptions in supply services (power/water), neglect, and/or abuse. The warranty is void if the Appliance is used in a manner inconsistent with the specifications outlined in the User Guide or if any owner's modifications are made to the Appliance. Natural disasters such as floods, fire, lightning damage, or power surges are not covered. Using the appliance for commercial purposes or outside of a residential dwelling will also void the warranty. Additionally, the warranty will be void if the installation is carried out by an unauthorized person. To the extent legally permissible, no responsibility will be accepted for any direct or indirect loss or damage, personal injury, or additional expenses related to or caused by the Appliance. Any additional travel costs incurred outside the normal service areas covered by Asko Australia or an Authorized Service Agent will be the responsibility of the Appliance owner.
Our claim assistance covers all Gorenje products, including:
| Product name |
|---|
| Refrigerators |
| Freezers |
| Dishwashers |
| Ovens |
| Cooktops |
| Washing Machines |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Gorenje logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Gorenje.