Sending the images and proof of purchase of the products that have flaws in the warranty period to Burgon & Ball is an intelligent move for the warranty claims. In rare cases, you have to send the products for quality checking.
The third parties who sold the products should be approached for replacement or refund only when the products are defective in the first twelve months.
You must inform Burgon & Ball in writing about the cancellation of the order within thirty days from the date of receipt. Please note that a small charge will be applied, and a partial refund will be issued for products taken out of the original packaging.
The seller accepts products that are in first-class resalable condition. You have to take care of the cost of return freight to the company.
You have two choices to contact the customer support team: phone or email for questions regarding the products purchased from Burgon & Ball or within the guarantee duration.
They provide the refund immediately, but sometimes the length of the refund issuing time may extend for a few working days.
During the warranty process, Burgon & Ball may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Burgon & Ball, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Every product is backed by a minimum one-year guarantee against manufacturing defects. If any product is discovered to be defective within this guarantee period, Burgon & Ball will either repair or replace it.
5 and 10-year guarantee
Lifetime guarantee
The guarantee does not apply to regular wear and tear, lost or damaged parts, or any product that has been altered, misused or shows cosmetic changes in appearance due to normal use over time.
The legacy of Burgon & Ball UK in Sheffield dates back to 1730, marking centuries of expertise in working with steel. Their rich heritage is a cornerstone of their identity, contributing to the exceptional quality of their tools. The company's origins in Sheffield, renowned for its knife and steel craftsmanship since the 14th century, laid the foundation for their specialization in manufacturing agricultural shears. In 2012, Burgon & Ball received an official endorsement from the Royal Horticultural Society, a prestigious recognition within the gardening industry. Their commitment to excellence was further solidified in 2018 when Burgon & Ball became part of the Venanpri global family, joining other esteemed heritage tool brands.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Burgon & Ball logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Burgon & Ball.