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Account creation serves as an entrance to product registration. Just provide your name and type of account to have an account. Once you complete the fields, the verification code will be sent to your email address.
Activities such as claiming eligible promotions in your personal Brother online account area, supplies re-ordering, updates, and drivers downloading can be done after creating an account.
You can also monitor your purchased products and activate their warranties through the registration of your product along with claiming eligible promotions.
All products that are damaged during transit must be returned to them within three days. This policy is applicable only for the delivery from Brother UK Consumables Shop package, and, in addition, the damage should be confirmed in the proof of delivery.
Brother UK recommends you receive the RMA number from the Returns Department by providing your order number, telephone number, and your inquiry. You may have the chance to receive the number through the phone or email.
The cooling-off period is 14 days, beginning the day after the item is delivered, during which you can return the product. They should be notified of the return of the product. The damaged or defective items have a 30-day return time period.
The support for after-sales and products is provided by the support team. The app has been designed to receive assistance from your pocket.
Additionally, you need to choose the product category and enter the postcode or town name to locate the service centre. The model number must be entered to access the specific FAQs.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
Place a call to get more support for warranty claim
Shepley Street, Guide Bridge,
Audenshaw, Manchester-M34 5JD,
The standard warranty covers the initial year of owning your product, offering you added reassurance in case of any issues. In certain situations, Brother UK Ltd has permitted your reseller to offer a supplier warranty on their behalf. In such instances, the terms and conditions outlined in the warranty document are replaced by those specified in the reseller's warranty terms and conditions.
12-month standard warranty
3-year extended warranty
3-year warranty on label printers
The warranty is not transferable and does not cover routine maintenance, consumables, parts subject to normal wear and tear, service maintenance kits, or damage caused by misuse or negligence.
Brother UK serves as a provider of technology solutions, assisting businesses in enhancing productivity and efficiency through documentation, digitisation, collaboration, and mobile work solutions. Initially established in Nagoya, Japan, over a century ago, Brother expanded its presence to Europe with the founding of its first base in Ireland in 1958. Throughout the past five decades, the company has been at the forefront of innovation, introducing milestones such as the world's first high-speed dot matrix printer in 1971, the world's thinnest self-contained mobile printer in 2004, and the initial desktop scanner featuring built-in wireless connectivity.
Warranty Claim Specialist
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