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An authorized phone service facility is patiently waiting to receive the products returned by the consumers to provide service under the warranty period. The serial number/IMEI of the products, sales receipt, or similar documentation, as well as the name and address of the seller, must be included with the return.
The customer care center will tell you about the exact location where the products should be delivered in case you contact them via email.
A period of ninety days or the remaining duration of the original limited warranty will remain active for the products that are replaced or repaired, whichever is longer. BLU will not be held accountable for any loss of data occurring before, during, or after warranty service.
This limited warranty grants you certain legal entitlements, and additional rights may exist depending on the laws of your state.
BLU Products, Inc. ("BLU") assures that BLU's handsets and accessories (the "Products") are devoid of defects in material and workmanship during normal use and service.
This warranty begins on the date of purchase by the first consumer purchaser and remains valid for the specified period of time thereafter.
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For further info, Kindly Get in touch with them via this email.
10814 NW 33rd Street,
Doral, Florida-33172,
USA.
Throughout the warranty period, BLU Smartphones will, at its sole discretion, repair or replace the products without any cost. BLU Smartphones reserves the right to use rebuilt, reconditioned, or new parts or components in the repair process, or alternatively, to replace the products entirely with rebuilt, reconditioned, or new ones.
6-month warranty on batteries, accessories
1-year warranty on handsets
The limited warranty excludes coverage for defects or damage arising from various circumstances including accidents, misuse, abnormal use or conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical, or electromechanical stress. It also does not cover scratches, dents, or cosmetic damage unless caused by BLU, defects, or damage resulting from excessive force or the use of a metallic object on the touch screen, removal or alteration of serial numbers or enhancement data codes, ordinary wear, and tear, use with unauthorized accessories or peripheral equipment, improper testing, operation, maintenance, installation, service, or adjustment, external causes such as collision, fire, flooding, weather conditions, theft, blown fuse, or improper use of electrical sources, cellular signal issues, viruses, or software problems introduced into the products, or use outside the United States.
Founded in 2009, BLU Smartphones is an American company privately owned. Having sold over 60 million devices to date, it stands as one of the most rapidly expanding and respected brands in the mobile industry. Their commitment lies in offering users reliable smartphones at an accessible price point while maintaining stylish design and top-notch quality. This dedication has led to international success, with BLU phones making their mark globally. BLU Smartphones has established a widespread presence, securing thousands of dealer agents, MVNOs, and major retailers across regions including the United States, the Caribbean, Latin America, Europe, the Middle East, and Asia.
Warranty Claim Specialist
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